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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,378 Reviews
Call Service Center (610) 492-7109

1,379 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 23, 2024

They really take the time to work with you and work around my schedule. Scheduling is easy. More

by SQUEAK729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Squeak, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

August 23, 2024

Great experience dealing with Vince. He was professional and showed exceptional knowledge and understanding. Awesome More

by GTONY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent
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Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Gtony, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

August 22, 2024

The service has always been fantastic. I set the appointment for the morning and they took me in right away. No waiting at all More

by GDIROCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 22, 2024

Love this dealership bought at least 6 vehicles great team!!! And great service department thanks everyone for all the help More

by DUANE32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 19, 2024

Leslie is always caring, professional, and personable! I enjoy my visits to Faulkner for service!! More

by WAYNE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Wayne! We're glad to hear Leslie and our team could provide you with a great experience. Let us know if we can help with anything else!

August 19, 2024

I had a very good service experience. Leslie was very pleasant. Accommodating on pick up time. More

by ANTCAPPELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Antcappello! We're always here to help if anything else comes up!

August 18, 2024

Leslie was an absolute professional and a pleasure to speak to. I always hope she helps me with getting my truck serviced! The only negative is I had 4 tires replaced with an alignment for inspection. Al More

by Tclarkrn95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Tclarkrn! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 18, 2024

Thank you so much it was very quick and very good service thank you all and Rusty was very nice and professional More

by usacatasam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, usacatasam! We're always here to help if anything else comes up!

August 17, 2024

Spent over $15k for engine replacement and check engine light was on after 45 minutes. Not even a car wash when I picked up. Very disappointed More

by mattdecker09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No listed
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August 16, 2024

Met expectations. Got done exactly what I asked. Great text updates. No need to exchange voicemails. More

by artwolfe4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Art! Please let us know if we can do anything else to help!

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