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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,316 Reviews
Call Service Center (610) 492-7109

1,316 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 16, 2024

The people at Faulkner were very welcoming, helpful, professional and the service was really fast!! More

by Tbrown574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Tbrown! We're always here to help if anything else comes up!

June 16, 2024

I think my car should be washed before returning it to me. Also my settings should not be adjusted. The greeter was great and the service was ok More

by Jackkelly9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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June 15, 2024

Needed transmission work done. New torque converter was installed and vehicle is running fine. Two year warranty on part. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

June 15, 2024

Everyone we came in contact with was courteous, friendly, and answered all our questions (helpful). Probably what really made an impression was they weren’t pushy. I never got a sense that their g More

by SUZYDEGEORGE
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
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Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Suzy! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 14, 2024

Service is always smooth and easy for the customer. We’ve never encountered an issue. More

by BUCHHA90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visits.

June 14, 2024

I have been treated kindly at this dealership for many years and Leslie is always great to accommodate my need. I only wish I could get a part I’ve waiting for since July 2023. Please help. Thank yo More

by MACBRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review regarding our service department, Macbrice. Please reach out to our team at (610) 492-7109 as they will be able to help you further with your part.

June 13, 2024

I had a 9:45 appointment for an oil change and didn't get my car back until 11:58am. More

by D4ANDERS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2024

Have to return for what I brought it in for even after I talked to the technician, the problem was not fixed More

by joe.nordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel miller
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June 11, 2024

Problem not resolved by dealer or GM. May go buy a vehicle from another manufacturer More

by EBJIMMYG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 11, 2024

Luis is always very attentive to the information I give and offers solutions to what ever problem I may have . He as well as the dealership have been great at getting my truck in and serviced in a timely m More

by Ourhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

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