Faulkner Buick GMC West Chester, INC. - Service Center

Very good Communication. The staff was very helpful and knowledgeable. They kept me in the loop about everything. The staff was very helpful and knowledgeable. They kept me in the loop about everything. More

I have always been treated professionally and courteously by this dealership all departments. The only important suggestion to improve om is your phone service When you call shorly after 5:00 pm and you ho by this dealership all departments. The only important suggestion to improve om is your phone service When you call shorly after 5:00 pm and you hope at least SALES is open and they are busy Please have a recorded message of all of the stores Hours each department You can’t check your computer while you’re driving down the street and need to plan your day and so you know the times well some people might but I don’t operate a computer when I drive or even have the vertical the verbal commands to make and have it respond to me correctly call it up. Lotta people still use phones should tell you the stores hours otherwise it’s very frustrating. That’s corrective constructive criticism more than one way to sell a car right but you guys do it well. More

Easy to schedule appointment, friendly, staff, pricing was very competitive for registration renewal. Also had a ride service was very competitive for registration renewal. Also had a ride service More

Great service and car repair completed on time and budget. Thank so much. Appreciated. Bye budget. Thank so much. Appreciated. Bye More

Leslie Hurst is an amazing lady and a very special person. We've never met before. My service appointment went sideways through circumstances beyond Faulkner GMC's control. Leslie was honest and strai person. We've never met before. My service appointment went sideways through circumstances beyond Faulkner GMC's control. Leslie was honest and straight forward and immediately developed an action plan that turned lemons into lemonade. I am a physician of 35 years and I understand the importance of outstanding customer service delivered with a kind, compassionate human touch. Leslie Hurst met and exceeded my expectations of Faulkner GMC's service department. I am now a huge fan and happy to be part of the Faulkner community. Michael Lambo MD More

Great services and a car wash to end the visit. Service was fast and smooth. Service was fast and smooth. More

Service agents are assertive and willing to help. However, the drivers seat was not where I would have it. However, the drivers seat was not where I would have it. More

Vince kept me apprised of every step in the diagnosis and fix processes. He explained in detail how the Buick would be fixed along with the cost. He is a true professional fix processes. He explained in detail how the Buick would be fixed along with the cost. He is a true professional More

Professional and kept me updated the entire time. Vincent was very professional and helpful. He kept me informed the entire time. Vincent was very professional and helpful. He kept me informed the entire time. More

The service we received was exceptional. The video was wonderful to see and gear exactly what was done. Everyone was extremely professional. Outstanding. The video was wonderful to see and gear exactly what was done. Everyone was extremely professional. Outstanding. More