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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,326 Reviews
Call Service Center (610) 492-7109

1,326 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 15, 2024

Rusty and the team are great at Faulkner GMC of West Chester. Always a pleasure More

by Nhare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

November 14, 2024

Vincent Cavalcante was very helpful and provided great service assistance. He and his service tech both went above and beyond to try and help me solve my issue with the crackling sound that happens when I More

by CULBART5533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 14, 2024

Great job with the service. Got the express detail and they did a phenomenal job on my truck. It was barely recognizable. In a good way. Thanks. More

by CHADD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Chadd, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

November 13, 2024

Easy to make the appointment around my schedule. They provided a free shuttle service. Vincent (my service person) was friendly, knowledgeable, and kept me informed More

by MSIBLEY74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent calvalconte
Report | Print
Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 13, 2024

Good service and care. Appreciated shuttle service as well. My service consultant was very accessible throughout More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent cavalcante
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Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Frank! If there is anything else we can do to help just let us know! Have a great day!

November 13, 2024

Service smith and seamless. Vincent kept us up to date on progress, especially appreciated as we were out of town. Had no problem keeping our car on the lot for a few days unti More

by MICHELLECONSTABLE
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalacante (service
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Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Michelle! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 13, 2024

Very pleased with Service received through Advisor Vincent Cavalcante who remained diligent in every aspect! More

by AMCAV21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Amcav! We're always here to help if anything else comes up!

November 12, 2024

Easy going. Everyone is very nice and respectful. Wanted to get the deal done. Got me the truck I wanted. More

by Brendan Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Brendan, thank you for sharing your positive experience with our team. We strive to meet our customers' needs and are delighted to have been able to assist you.

November 12, 2024

Very nice to work with. They communicate very well with their customers.my local dealer for car eepairs. More

by JOEMEEHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

November 12, 2024

Great communication and quick turn around on fixing my vehicle, especially since the part was not in stock More

by redleglady19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

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