Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,572 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
This has been the worst experience that we ever endured buying a car. First inform as we signed the papers then we got a call so we couldn’t get Truck because the dealership in New Jersey where it was comi buying a car. First inform as we signed the papers then we got a call so we couldn’t get Truck because the dealership in New Jersey where it was coming from added extra equipment on there that Truck should’ve been ours we signed the papers the dealership then gave us the lower end of a 2025 which we accepted but in all fairness we got screwed. What we should’ve done is tell them they had the deal for the 25 after the.Running boards were adding on.. Then also to find out a date wasn’t even added to the pink slip. We are hoping that isn’t going to be an issue.. Then Last week I texted the sales guy an asked him about the points so we can get running boards on an he replied I’m sure you can call someone.. how nice to help someone.. we should of went to Kerback! But as for the service department they were awesome! More
Arrogant and dismissive I will likely never do business with this Faulkner dealership again! I will likely never do business with this Faulkner dealership again because of Michael Strohmetz! with this Faulkner dealership again! I will likely never do business with this Faulkner dealership again because of Michael Strohmetz! More
Work was done quickly and professionally. God communication with the Service Manager. Truck was ready when promised God communication with the Service Manager. Truck was ready when promised More
Good job very satisfied with the work that was performed and my service advisor Leslie kept me well informed and my service advisor Leslie kept me well informed More
Service and communication were great! Vincent and the tech thoroughly explained and walked me through everything. Fixed and solved all my issues Vincent and the tech thoroughly explained and walked me through everything. Fixed and solved all my issues More
When I first dropped off my 2024 Sierra for inspection due to signs of frame rust, I was told it could happen and suggested that I looked for a specialized shop to take care of that. I was going to go ba due to signs of frame rust, I was told it could happen and suggested that I looked for a specialized shop to take care of that. I was going to go back to pick up my truck when I found a bulletin from GM showing issues with my model and year. Only after contacting the dealership again with the bulletin number, I was able to get my truck serviced/fixed. Considering it is a 2024 truck and we are in 2025, I find unacceptable the initial response I got from the dealership. More
All services were performed as expected and on time. Very happy with the turnaround time. Very happy with the turnaround time. More
I have purchased several cars over the last 20+ years. Faulkner is a pleasure to deal with. Faulkner is a pleasure to deal with. More
I have had 2 experiences with this dealership. 5 stars for each visit, from the beginning to the end. The people were so respectful & knowledgeable in their duties. I would highly recommend Faulkn 5 stars for each visit, from the beginning to the end. The people were so respectful & knowledgeable in their duties. I would highly recommend Faulkner Buick to my friends & family. More