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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,546 Reviews

1,547 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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May 07, 2025

It had been raining heavily and I desperately needed new windshield wipers. I called Faulkner and talked to Ali and she said she check and see if she could squeeze me in. I drove up to Faulkner and the serv More

by Marty Gunther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts dept. and service rep that installed wipers
May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Marty, Thank you so much for sharing your experience with us. We’re truly glad Ali and the rest of the team were able to assist you so quickly, especially in such tough weather conditions. It means a lot to hear that you felt cared for and supported — that’s exactly what we strive for with every guest. Your kind words made our day, and we’re always here whenever you need us!

May 07, 2025

Very professional From making the appointment, dealing with the service provider and the work that was performed everything was done in a professional manner. More

by pjcimino
Recommend Dealer
Yes
Employees Worked With
Service advisor Patrick klos
May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback! We’re so pleased to hear that every step of your service experience, from scheduling to completion, was handled professionally. Providing top-notch service is our priority, and your kind words mean a lot to the team. We look forward to assisting you again in the future!

May 06, 2025

I've been using Faulkner for all my service needs on my '21 Yukon AT4 for a while now and have never had an issue or complaint. More

by Shawn M.
Recommend Dealer
Yes
Employees Worked With
Rusty
May 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Shawn, Thank you for your continued trust in Faulkner for your Yukon AT4's service needs! We're thrilled to hear you've had consistently great experiences with us. Your loyalty means a lot, and we look forward to keeping your vehicle running smoothly for many miles to come!

May 06, 2025

As always very professional As always I am well informed all jobs done well , everyone is always so professional and positive More

by Tfecondo
Recommend Dealer
Yes
May 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your continued trust and kind words! We're grateful for your loyalty and are thrilled to know you consistently feel well-informed and taken care of. Our team takes pride in delivering professional, positive service every time. We look forward to seeing you again soon!

May 06, 2025

They always work with me. Got my 90k service and let me pick what I was going to have done. They explain everything and always have. Easy to work with. More

by ROXANNEWBEARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're glad to hear that you felt supported and informed throughout your 90k service. It's always our goal to make sure you're comfortable with the process and understand your options. We appreciate your trust and look forward to continuing to work with you!

May 04, 2025

Patrick explained the process and kept me up to date while my car was being repaired. Patrick kindly provided a rental car since our car would be worked on most of the week. It ended up being ring fixed More

by bkynett
Recommend Dealer
Yes
Employees Worked With
Patrick
May 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re so glad to hear that Patrick kept you informed and made sure you had a rental car while your vehicle was being repaired. It’s great to know that the repair was completed sooner than expected, and we appreciate your recognition of Patrick’s excellent service. If you need anything else, don’t hesitate to reach out!

May 03, 2025

Wonder i am a repeat customer Best in the area when it comes to customer service More

by JOEMEEHAN
Recommend Dealer
Yes
Employees Worked With
Vince
May 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust and loyalty! We’re thrilled to have earned your repeat business, and we’re honored to be recognized for our customer service. We look forward to serving you again in the future!

May 01, 2025

Leslie ALWAYS had the customers best interest, she went over all the services required for my Yukon, and helped me prioritize them over the next few months. More

by CHIPNEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that Leslie provided such thoughtful and customer-focused service. Helping you understand and prioritize your Yukon’s maintenance is exactly the kind of care we strive for. We'll be sure to pass along your feedback to Leslie—she'll be glad to hear it. We appreciate your trust and look forward to seeing you again!

May 01, 2025

If you had 3 more Vince's you wouldn't have to worry how much the shop is making More

by JADILLEY
Recommend Dealer
Yes
Employees Worked With
Vince
May 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great compliment! We couldn’t agree more—Vince is a true asset to our team. We’re lucky to have him, and we’re glad you had such a positive experience. We’ll be sure to share your kind words with him!

April 29, 2025

The body shop at Faulkner is aces in my book. They finished the job in half the promised time! More

by MIKEDUNN2559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in the body shop
Apr 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks so much for the great review, Mike! We're thrilled to hear the body shop exceeded your expectations and got the job done quicker than promised. We appreciate your kind words and look forward to helping you again in the future if you ever need us!