Faulkner Buick GMC West Chester, INC. - Service Center

Always had excellent service from this dealership. Bought my last 2 Buicks from them. Needed inspection and emissions done. My only issue was black marks from someone's feet getting in and out of the Bought my last 2 Buicks from them. Needed inspection and emissions done. My only issue was black marks from someone's feet getting in and out of the car. Also they usually wash the car after service, not this time. But overall very satisfied. More

Leslie was great. ..she greeted me with a big smile and quickly understood why I was there. The service was completed in a timely manner...A+ to all!! ..she greeted me with a big smile and quickly understood why I was there. The service was completed in a timely manner...A+ to all!! More

Great experience as alway Leslie! I really appreciate you getting my truck in so quickly. Thank you for all you do! I really appreciate you getting my truck in so quickly. Thank you for all you do! More

I needed service on my car and called the dealership and Vincent Cavalcante Answer the phone and he was so patient and professional and detailed oriented. I was so impressed with him. In the past, I have m Vincent Cavalcante Answer the phone and he was so patient and professional and detailed oriented. I was so impressed with him. In the past, I have met service people who were frustrated or angry, and just not happy with their jobs all except Leslie Hurst in service - she seems to be the conflict resolver and makes the customer happy and understand what is happening or why the car is taking longer than normal when I wait . When I brought my car in to drop off for the work to be done, Vincent was there to check me in and take my key. He was very informational and patient with me explaining exactly what was gonna happen the next day. I like friendly and happy individuals and Vincent is one of them. The next day he called me In the morning to explain that the issue is not covered under warranty and what the cost would be. He needed my approval before going ahead and doing the work since it was going to cost me. He called about two hours later to say the work has been completed in the car is ready for pick up whenever I can get there. Upon pick up, Vincent was available for me and he showed me the paperwork and the cost and walked me to the cashier i’ve never had a service person be that happy calm, patient, friendly knowledgeable, detail, oriented, and just plain out a good guy if Vincent hadn’t been that way, I was going to take my GMC elsewhere for service work I hope Faulkner treats him right because he is an asset to the company and service department More

Please stop contacting me. I receive countless emails and phone calls to review my service or schedule an appointment. Even after I scheduled an appointment I got emails remind I receive countless emails and phone calls to review my service or schedule an appointment. Even after I scheduled an appointment I got emails reminding me to schedule a service appointment. Please change my settings so I am contacted less! More

Leslie Hurst is absolutely fantastic! I have had several of our diesel company trucks with issues over the year. She updates and explains things clearly and when I have had issues, she’s I have had several of our diesel company trucks with issues over the year. She updates and explains things clearly and when I have had issues, she’s on it. I specially drive my Chevy and GMC vehicles to this dealership because of this service. Also the Diesel mechanic is awesome older gentlemen but I forget his name right now More

Leslie is very good at communicating and getting an issue resolved. I had two recalls and she advised it would take three hours. I scheduled an appointment for 8:15am and left at 11:30am just as she advised. resolved. I had two recalls and she advised it would take three hours. I scheduled an appointment for 8:15am and left at 11:30am just as she advised. With two kids waiting, she was very accommodating. More

A+ for Service, communication, and customer care! A part needed to be ordered but l was kept informed of the progress. A part needed to be ordered but l was kept informed of the progress. More