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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,572 Reviews
Call Service Center (610) 492-7109

1,572 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 02, 2025

This has been the worst experience that we ever endured buying a car. First inform as we signed the papers then we got a call so we couldn’t get Truck because the dealership in New Jersey where it was comi More

by DPERRY62.DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Delgott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2025

Arrogant and dismissive I will likely never do business with this Faulkner dealership again! I will likely never do business with this Faulkner dealership again because of Michael Strohmetz! More

by Gerrry RUFFENACH
Recommend Dealer
No
Employees Worked With
Michael Strohmetz
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June 02, 2025

Work was done quickly and professionally. God communication with the Service Manager. Truck was ready when promised More

by gharring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Klos
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Jun 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, gharring! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 31, 2025

Good job very satisfied with the work that was performed and my service advisor Leslie kept me well informed More

by Harold Asparagus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Harold, for the kind words! We're happy to hear you were very satisfied with the work performed and that Leslie kept you well informed throughout your visit. We appreciate your trust in us and look forward to serving you again in the future.

May 30, 2025

Service and communication were great! Vincent and the tech thoroughly explained and walked me through everything. Fixed and solved all my issues More

by Dave Guinan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Dave, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 29, 2025

When I first dropped off my 2024 Sierra for inspection due to signs of frame rust, I was told it could happen and suggested that I looked for a specialized shop to take care of that. I was going to go ba More

by brunonz
Recommend Dealer
No
Employees Worked With
Vincent Cavalcante
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May 29, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi [Reviewer’s Name], Thank you for taking the time to share your experience. We truly regret that your initial concerns weren’t addressed more thoroughly, especially given the age of your 2024 Sierra and the nature of the issue. You were right to expect more from us, and we understand your frustration—especially when it took your own research to prompt further action. We appreciate you bringing the GM bulletin to our attention, and we’re glad we were ultimately able to service your vehicle. That said, your feedback has been shared with our team as a learning opportunity to ensure situations like this are handled more proactively in the future. If there’s anything more we can do to make this right or assist you moving forward, please don’t hesitate to reach out to us directly at (610) 436-5600.

May 29, 2025

This dealership delivers on the repairs promised. Haven’t had any issues on the work done. More

by PAULBERNOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Klos
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May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Paul! We're glad to hear the repairs have held up well and that you’ve had a positive experience with our service team. Delivering reliable, quality work is our top priority, and it’s great to know we met your expectations.

May 29, 2025

All services were performed as expected and on time. Very happy with the turnaround time. More

by BARRY.HEACOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Barry, Thank you for your review! We're happy to hear everything was completed as expected and that the turnaround time met your needs. We know how valuable your time is, and it's great to know we delivered on that. We appreciate your business and look forward to seeing you again!

May 27, 2025

I have purchased several cars over the last 20+ years. Faulkner is a pleasure to deal with. More

by Lance Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Lance, Thank you so much for your kind words and for being a loyal car buyer over the past 20+ years! We’re thrilled to hear that your experience with Faulkner has been a pleasure. Your continued trust means the world to us, and we look forward to serving you for many more years to come.

May 22, 2025

I have had 2 experiences with this dealership. 5 stars for each visit, from the beginning to the end. The people were so respectful & knowledgeable in their duties. I would highly recommend Faulkn More

by TMDITOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
May 27, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words and for sharing your experiences with us. We are delighted to hear that both visits earned five stars and that our team was respectful and knowledgeable throughout. Your recommendation to friends and family means a lot to us. We look forward to serving you again in the future!

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