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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,378 Reviews
Call Service Center (610) 492-7109

1,378 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 15, 2024

Leslie is the only reason why I go to the dealership. I have been dealing with her for about 15 years. She is the best. More

by ETEENNYSON32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us, Eteennyson.

September 14, 2024

Good Job, the bad part is that I told them that I will wait for my car,, I had to get an Uber, my car will be ready in 5 hrs!!!! More

by PYTDALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review, Pytdaly. We apologize if the service time took longer than originally mentioned.

September 13, 2024

To expensive for service. No senior discount. Can't afford anymore. Repairs seem good. Tech ok More

by SJWOODY2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 12, 2024

Always good and timely service Complametry shuttle service was excellent and very helpful great customer service as always More

by mary.myers3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Mary! We're always here to help if anything else comes up!

September 12, 2024

They did a great job servicing my Hummer EV SUV, putting on the D ring More

by PDSTANCIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Pdstancil! Please let us know if we can do anything else to help!

September 12, 2024

Service department was very accommodating when I needed to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. More

by Than111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Than! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 12, 2024

Vincent in service provided great service and was very good at communicating and responding to questions and messages. More

by Lynn K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent in service
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Lynn, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

September 10, 2024

Vince went out of his way to help me with my car and I truly appreciate his time and effort. He even ran my car through the car wash at short notice. Thanks Vince More

by tamika.jones10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Calvacente
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Sep 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, Tamika! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 08, 2024

Would not go to any other dealership to purchase a vehicle or have it serviced More

by R1931LSHEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Paden
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Sep 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team continually offers a positive experience during each visit.

September 06, 2024

I have been getting service done at Faulkner for several years and I'm alwaysvery satified. Leslie Hurst, is the best and always takes care of everything I need. More

by STEVE@TRIADINC.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

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