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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,316 Reviews

1,316 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 03, 2024

Great service I stopped in without an appointment they got my truck right in diagnosed the problem repaired it and sent me on my way in about 3 hours More

by DONPARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Don, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

August 03, 2024

Faulkner Buick once again met all of my expectations. Leslie Hurst made the process very easy from scheduling to pick up. All work was done on time & without any issues. More

by AMCNEAL489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Amcneal! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 03, 2024

Car was brought in by tow truck and they could not get to it right away. After the started on it a check engine light came on and they had to deal with that. It took more time than expected, but that's u More

by STARJIM104
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 02, 2024

Leslie was courteous and helpful with the process. She answered my questions and communicated promptly. More

by WTM1150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 01, 2024

Very responsive, professional. Leslie in particular has a long history of outstanding customer service. Would recommend. More

by eendslow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

August 01, 2024

Rusty took good care of me, got me in right away and the repair was done sooner than estimated. Everything was managed very smoothly. My only recommendation for this facility is that they upgrade the accomm More

by b_sladky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words regarding our service department, B_sladky. We will look into upgrading our accomodations for our waiting customers! We appreciate your feedback.

August 01, 2024

Great communication. Prompt appointments. Friendly staff. Best dealer in the area that I have dealt with. More

by CURTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Curt! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 01, 2024

Very professional and top notch service. They went above and beyond to provide me with excellent service More

by KVANAMAN56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Vanaman
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Kvanaman, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 01, 2024

Good service came in for airbag service and had other service performed clean throttle body and flush cooling system I plan on keeping my truck so it's nice that your mechanics know when you should have More

by Cheese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Cheese, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

August 01, 2024

Thank you so much I appreciate it. Alway love the service is great I have no problems More

by SBUTLER4231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New guy also
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the recommendation, Sbutler!

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