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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,378 Reviews
Call Service Center (610) 492-7109

1,378 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 18, 2024

The service department repaired my vehicle and had it ready for me to pick it up on Friday morning. More

by KKCJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

September 18, 2024

Clean, friendly, nice lounge area. On time. Good location. But, they forgot to tell me if any maintenance was due. More

by arthur.t.healey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review, Arthur. We apologize on not informing you on available maintenance. Please reach out to our team at (610) 492-7109 if you would like to discuss anything further.

September 18, 2024

My experience at Faulkner repairing my car was very positive. Leslie was super kind and courteous thoughout the whole process. Being a Saturday and only her manning the desk she still kept me informed More

by DULA.KAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Karen! If there is anything else we can do to help just let us know! Have a great day!

September 17, 2024

Thanks for good work and comms from Vincent. The waiting area is nice bright and clean. More

by ROBIN.KNIGHT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
vincent calalcante
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Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

September 17, 2024

Quick, easy and efficient. Dropped my car and waited with no issue. Vince was communicative and had me out within an hour! More

by KAITLYN.LIEBSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince calvacante
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Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Kaitlyn! We're always here to help if anything else comes up!

September 17, 2024

Leslie was so helpful! Her customer service and professionalism are the best.. She went out of her way to make my customer service, a great experience. More

by MGMCKINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Mgmckinney! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

September 17, 2024

Leslie, Service Manager, really does a great job helping me with Car Servicing issues...so helpful & smart about cars! More

by RALPH66MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 16, 2024

No No no no no no no no no no no no no no no More

by DEBORAHMCKECHNIE
Recommend Dealer
No
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Sep 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Deborah, we are sorry to learn you weren’t satisfied with our dealership. We’d like to know more about your situation so we can help. Please feel free to call us at (610) 492-7109 and ask for a manager so they can understand your situation. Thank you for your feedback.

September 16, 2024

Good work reliable honest real business like professional and I thank them for it to help that they gave me More

by Scooby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 16, 2024

They are very good. I only wish that GMC would figure out the problems and stop all the recalls. My other, which has nothing to do with them is I hate these surveys plea More

by DEBORAHMCKECHNIE
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us, Deborah!

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