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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,316 Reviews

1,316 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 10, 2024

This was our second purchase in the past year. Both experiences were incredibly satisfying. We were not pressured in any way, and our needs were both anticipated and meticulously executed. More

by POSITIVELEYANGE
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

August 10, 2024

Great communication as always. They have earned my repeat business. Have not disappointed me. Very professional. More

by CURTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 09, 2024

Very pleasant and efficient. They addressed the problem and kept us informed on everything going on. More

by Carol.barbera1263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Aug 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Carol! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 09, 2024

I drive up from Lewis Delaware to this dealer for service. They are far superior to others: customer focused and competent!. More

by donnashaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, donnashaffer! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

August 08, 2024

Fantastic service! !! Would never go anywhere else. They even detailed my car when finished. This is my 7th car from Faulkner West Chester! More

by EHEIGOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Eheigold, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 07, 2024

Always pleased with every aspect of buying a car from Faulkner all these years we’ve been dealing with them! With people like John Simonelli accommodating our leases to lovely Leslie in the Service Depar More

by PRAYFIELD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

August 07, 2024

Vincent was very cordial and helpful. He helped figure out some technical issue with my GM app. Even added a car wash on for me at the end of my service. Top notch customer service. More

by MAUER.ALICIA
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Calvacante
Aug 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Alicia! If there is anything else we can do to help just let us know! Have a great day!

August 05, 2024

Had my truck there for its annual inspection. In the past, the service department went above and beyond in helping me resolve an issue with the engine in my truck in the past. More

by EWFC04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 04, 2024

Leslie is very good at her job. She understands people needs.and does not try to sell you the world More

by Rosado53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Rosado! We're always here to help if anything else comes up!

August 03, 2024

The only thing wrong with my visit was that the appointment I scheduled for the automated system wasn’t listed in the service department system. More

by WW.RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review of our Service department, Ww.rs. We apologize for the scheduling issue and will get this fixed! Thank you for bringing this to our attention.

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