Faulkner Buick GMC West Chester, INC. - Service Center

Great service I made an appointment to have my truck serviced because the air conditioner was not working correctly. The staff at GMC are terrific. I would recomme I made an appointment to have my truck serviced because the air conditioner was not working correctly. The staff at GMC are terrific. I would recommend anyone who needs service on their GMC To drop it off at Faulkner you will not be disappointed. More

Faulkner service team wins again Faulkner does a great job with service, my recent visit was another good example. I came in for inspection and they had me in and out under 90 minutes Faulkner does a great job with service, my recent visit was another good example. I came in for inspection and they had me in and out under 90 minutes and replaced two bulbs they found to be faulty too! Jim is an ace and takes good care of me... More

Prompt but pricy Oil change without tire rotation was completed promptly. The price charged was $7 more than quoted by phone a few days before. Not sure how this can h Oil change without tire rotation was completed promptly. The price charged was $7 more than quoted by phone a few days before. Not sure how this can happen. More

Service writer and service was great, Parts Depot not Hi, I had my Encore in for an intermittent problem with the Turbo cutting out, A part was ordered, said 5 days and the Parts Department would call. Hi, I had my Encore in for an intermittent problem with the Turbo cutting out, A part was ordered, said 5 days and the Parts Department would call. They never did once. Not having the issue much until badly on Monday, it sparked me to call parts, which I did. Part was there. I asked why I was never called, confirmed my number was correct, parts offered no apology or explanation other than I don't know. All I needed was "my bad" or "We're sorry", take ownership you work in parts. More

Warranty work Ted Donnon was great!! To care of all issues, I would recommend them to everyone!! Work was done in a timely manner and truck was clean when they were Ted Donnon was great!! To care of all issues, I would recommend them to everyone!! Work was done in a timely manner and truck was clean when they were done! More

Great! Great service. Faulkner keeps my vehicle in great shape. It helps and is smart to always have the same service person for the vehicle as this make i Great service. Faulkner keeps my vehicle in great shape. It helps and is smart to always have the same service person for the vehicle as this make it more personable. More

GREAT service My pickup a/c failed Tuesday afternoon. I told service that I was going on a 600 mile trip beginning Friday. They said to bring it in Tuesday before 7 My pickup a/c failed Tuesday afternoon. I told service that I was going on a 600 mile trip beginning Friday. They said to bring it in Tuesday before 7. A/C was fixed and truck ready Wednesday afternoon. Awesome service. Thanks, Jim & Faulkner. Ed Borer More

Such a great team! I alwAys appreciate the amazing service we receive at Faulkner. From the courteous ladies on the phone directing and assisting with calls to a very fr I alwAys appreciate the amazing service we receive at Faulkner. From the courteous ladies on the phone directing and assisting with calls to a very friendly and helpful Jack in service, everything is taken care of in a quick and friendly manner. More

Great service!!! Jim always takes the time to explain what is happening and what needs to be done. He is clear and explicit, without talking down to me or making me f Jim always takes the time to explain what is happening and what needs to be done. He is clear and explicit, without talking down to me or making me feel stupid. More

My recall Our experience was great from start to finish! We have two from Faulkner and had two before these! Love my GMC TERRAIN! Bryant couldn’t have been Our experience was great from start to finish! We have two from Faulkner and had two before these! Love my GMC TERRAIN! Bryant couldn’t have been more friendly! We bought our first car from him in 1997! More