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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,578 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,578 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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August 07, 2018
Repair transmission issue Faulkner was great, They quickly helped me diagnose an issue with the transmission on my GMC Yukon which was under warranty. Truck was fixed on time a Faulkner was great, They quickly helped me diagnose an issue with the transmission on my GMC Yukon which was under warranty. Truck was fixed on time and without issue. More
by BRADJDEH
Verified CustomerEmployees Worked With
Jack Platt
August 07, 2018
Failed inspection leads to gouging attempt Failed state inspection for brakes. I expected this, saw a promotion on the dealer website for $99 per axle, figured this was easiest. Service writer Failed state inspection for brakes. I expected this, saw a promotion on the dealer website for $99 per axle, figured this was easiest. Service writer tried to hit me for $1200 for brakes. Lost my lug key a few months back (when I had new tires installed at a different location). I had my truck in for service since then and now and had tires rotated with no issue. This time it was $125 for key removed because they need to destroy them. So I wonder if my tires were rotated or what. After I asked for the promo rate on brakes the kind tone changed to kind of condescending and rude. I still not use this location again. I have not been happy with their service for a while, this was the last straw. More
by AMLARISON
Employees Worked With
Not myjob
August 06, 2018
oil service on time, no hassles. Trusted to perform a preroad trip check up. Was able to have my truck delivered to my home for valet service. on time, no hassles. Trusted to perform a preroad trip check up. Was able to have my truck delivered to my home for valet service. More
by tjboyek
Employees Worked With
Paul Johenning, James Keyser
August 03, 2018
DEF not resetting Diagnosed and corrected issue with DEF reading. Spent time explaining issues with DEF readings and not resetting. Work covered under extended warran Diagnosed and corrected issue with DEF reading. Spent time explaining issues with DEF readings and not resetting. Work covered under extended warranty. Washed my truck!! More
by PATTI.LECHMANIK
August 02, 2018
Great Service Highly recommend Faulkner Buick - their staff and service are excellent! From my lease to collision repair and maintenance in between. Everyone I enc Highly recommend Faulkner Buick - their staff and service are excellent! From my lease to collision repair and maintenance in between. Everyone I encounter is helpful and professional as well as caring and kind. More
by MMB.PETERS
July 31, 2018
Excellent Leslie at the front desk was great. She was very pleasant . She also was very courteous and professional. I would definitely recommend the Service Dep Leslie at the front desk was great. She was very pleasant . She also was very courteous and professional. I would definitely recommend the Service Department to all my friends. More
by SALS.ELECTRIC
Employees Worked With
July 31, 2018
Recall on new vehicle My salesman Perry was great very easy to work with, always reaching out to check up on you after a purchase or lease . Mike the sales manager excepti My salesman Perry was great very easy to work with, always reaching out to check up on you after a purchase or lease . Mike the sales manager exceptional very knowledgeable and clear about products Great customer service. Jack platt great as well in the service area More
by GLINAWEAVER
July 30, 2018
Poor customer service I would give a zero if I could. The service dept provided an initial estimate of 2 hours, which was agreeable. However it took 4. Worse than that, I would give a zero if I could. The service dept provided an initial estimate of 2 hours, which was agreeable. However it took 4. Worse than that, the service dept provided me with NO status updates, while customer after customer came and went. After 4 hrs I went and asked for a status - I was told 15 mins - 40 mins later I was finally able to leave with my car. A disgrace. More
by jshrimp25
Employees Worked With
James Keyser
July 26, 2018
Excellent service I wish to thank you for a great job. Everyone was so nice. Micheal did a great job. The car looks great. Job well done. I wish to thank you for a great job. Everyone was so nice. Micheal did a great job. The car looks great. Job well done. More
by RBECKER2
Employees Worked With
Michael Dijulio
July 25, 2018
A dash service light came on the day before a scheduled long Arrived at service before opening time on Saturday. Service representative, Leslie, took car in immediately to have a tech check the problem. Needed Arrived at service before opening time on Saturday. Service representative, Leslie, took car in immediately to have a tech check the problem. Needed to order a part but not be available prior to our departure. Assured us that ok to drive. Will schedule repair when we return. So grateful for the care and prompt attention given my wife and me. Thanks More
by TMALE
Employees Worked With
