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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,316 Reviews
Call Service Center (610) 492-7109

1,316 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 18, 2024

Thank you so much it was very quick and very good service thank you all and Rusty was very nice and professional More

by usacatasam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, usacatasam! We're always here to help if anything else comes up!

August 17, 2024

Spent over $15k for engine replacement and check engine light was on after 45 minutes. Not even a car wash when I picked up. Very disappointed More

by mattdecker09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No listed
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August 16, 2024

Met expectations. Got done exactly what I asked. Great text updates. No need to exchange voicemails. More

by artwolfe4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Art! Please let us know if we can do anything else to help!

August 15, 2024

After taking my 2013 GMC Terrain to Faulkner, MULTIPLE times for the same issue. Incurring 2 rental car bills and the first invoice almost $800.00, to have the issue occur again while traveling on rt 476 More

by Blessed
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
2.0
This rating includes all reviews, with more weight given to recent reviews.
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August 15, 2024

Great and fast service. Gave me the best deal!👍🏼 Friendly and helpful staff! Did their research! More

by mari.cor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Mari, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

August 15, 2024

I've always been pleased with Faulkner. They're one of the best dealerships around. No pressure, no hassle transaction, whether purchasing a vehicle or scheduling maintenance, They're a to More

by skoolmac1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, skoolmac! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

August 14, 2024

So far so good. The repair is working...we willsee after a couple weeks thanks More

by GLEEHA1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Gleeha! We're always here to help if anything else comes up!

August 14, 2024

All good. Service was quick, people were friendly and check out was great. Thanks to all. I'm looking for a used car and Faulkner will be my first stop. More

by OBAZAFPK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Obazafpk! If there is anything else we can do to help just let us know! Have a great day!

August 13, 2024

Leslie is top notch. Knowledgable, responsive, and professional. We love it when Leslie is our technical advisor. More

by CEGABEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Cegabel, thank you for sharing your positive experience with Leslie! We strive to meet our customers' needs and are delighted to have been able to assist you.

August 10, 2024

Service scheduling was easy, service was well done and on time and communication with the customer was excellent. More

by RMSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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