Faulkner Buick GMC West Chester, INC. - Service Center

Always a great experience with Leslie who is the best. She Leslie is the best and that’s why I come to Faulkner and why I purchased my car there. She is professional, pleasant and knowledgeable and delivers ex Leslie is the best and that’s why I come to Faulkner and why I purchased my car there. She is professional, pleasant and knowledgeable and delivers excellent customer service. More

Great as usual Faulkner has been my dealer for over 30 years. Good people. They are always helpful even when I have an emergency and show up without an appointment Faulkner has been my dealer for over 30 years. Good people. They are always helpful even when I have an emergency and show up without an appointment. More

Excellent Service I had a problem with my 2008 Yukon Denali with a communication error. I had taken it to two other places (one was a dealer) had other work done on it I had a problem with my 2008 Yukon Denali with a communication error. I had taken it to two other places (one was a dealer) had other work done on it but did not fix the problem. Took it to Faulkner and they found the problem and fixed it. Excellent service and communication with their customers. Anytime I have a problem going forward with my Yukon, I will be taking it to Faulkner. I want to thank Jim and his associate for their Excellent work on my Yukon. Thanks so much for your great service. More

Efficient and courteous The only reason I gave pricing just 4 stars is in the past I have received coupons, but they don't seem to be coming in the mail of late.. Otherwise The only reason I gave pricing just 4 stars is in the past I have received coupons, but they don't seem to be coming in the mail of late.. Otherwise I assume the pricing is competitive and reasonable for the service required. Thank you. More

Great service but slow. Came in for a inspection and oil change - Made an early appointment so I wouldn't be to late for work. Arrived early and then I sat in the waiting ar Came in for a inspection and oil change - Made an early appointment so I wouldn't be to late for work. Arrived early and then I sat in the waiting area for a very long time. after 2hrs of waiting someone finally came out and went over things with my car then I was told it would be another 40 mins. until it was done. Otherwise the service department was great and professional. More

SERVICE VISIT bought my 2018 Yukon xl at Faulkner, came in for first service, service is always great. My service advisor is the BEST. highly recommend this deale bought my 2018 Yukon xl at Faulkner, came in for first service, service is always great. My service advisor is the BEST. highly recommend this dealership More

Excellent Jim and all service personnel were quick to get the work that needed to be completed done as guickly as possible in the time needed Jim and all service personnel were quick to get the work that needed to be completed done as guickly as possible in the time needed More

Amazing Service So happy with the level of service I received at Faulkner GMC. The team is so professional and they all appear to enjoy the work they do. That makes y So happy with the level of service I received at Faulkner GMC. The team is so professional and they all appear to enjoy the work they do. That makes you feel as though they’ll take care of your car as if it’s theirs. More

Easy and Convenient I recently had some difficulty with phone calls using my GM Link system. My sales rep Brad recommended I set a service date to have the problem evalua I recently had some difficulty with phone calls using my GM Link system. My sales rep Brad recommended I set a service date to have the problem evaluated. I was a bit early for the appointment but they got me right in. They accurately diagnosed the issue quickly and it was a problem with my phone not the system. That was corrected and the phone now works well. Faulkner Buick GMC has been very responsive at every turn from the day I purchased the truck to the additional questions that have popped up since. More

Service. Oil change. New brakes When I call for an appointment I don’t have to wait to get an appointment. I usually stay and wait for my car and Jim is very informative as to what I When I call for an appointment I don’t have to wait to get an appointment. I usually stay and wait for my car and Jim is very informative as to what Is being done to my vehicle and what needs to be done and how much it will cost. I’ve been going to Faulkner for years and I trust his judgement on the work needed. More