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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,493 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,493 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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October 01, 2018
Leslie Jurst is an excell Customer advisor and advised me regarding breaks, oil pan change. She is very courteous and I appreciate her service very much. and advised me regarding breaks, oil pan change. She is very courteous and I appreciate her service very much. More
by sureshrsk
Verified CustomerEmployees Worked With
October 01, 2018
helpful The service manager was very helpful and communicated all the required and recommended work and kept me informed through the entire process. I needed The service manager was very helpful and communicated all the required and recommended work and kept me informed through the entire process. I needed to have maintenance work, oil change and milage work and some things needed to be fixed. They also found some issues that i wasn't aware of (but were covered by my warranty). More
by ROBIN.KNIGHT1
Employees Worked With
James Keyser
September 29, 2018
Service Sept 27 Service was done promptly and satisfactorily!!! My complaint from the previous visit was addressed by Paul Johenning. He resolved the problem to my co Service was done promptly and satisfactorily!!! My complaint from the previous visit was addressed by Paul Johenning. He resolved the problem to my complete satisfaction. I appreciate his concern and will continue to go to Faulkner for automotive services. More
by Marna
September 27, 2018
Service Great service as always by Jack and the service techs at Faulkner Would definitely recommend for sales and service based upon my experience and and Great service as always by Jack and the service techs at Faulkner Would definitely recommend for sales and service based upon my experience and and and More
by JACK53
Employees Worked With
Jack Platt
September 25, 2018
THE BEST SERVICE DEPT. Faulkner's Service Dept. is the best. I buy all my cars at Faulkner's. Won't go any where else. Jim Keyser is the best. Faulkner's Service Dept. is the best. I buy all my cars at Faulkner's. Won't go any where else. Jim Keyser is the best. More
by MARSHA1208
Employees Worked With
James Keyser
September 24, 2018
Recall notice to fix locking steering. The Service Department was efficient, friendly, and hospitable. JIm Keyser, my Service Manager, did a great job getting me in and out in an hour. The Service Department was efficient, friendly, and hospitable. JIm Keyser, my Service Manager, did a great job getting me in and out in an hour. More
by suzannejsmith
Employees Worked With
James Keyser
September 24, 2018
Right on time Had my car in for service today. Took it early because I had an appointment afterwards. It was ready 1 1/2 hours early. Fabulous! Had my car in for service today. Took it early because I had an appointment afterwards. It was ready 1 1/2 hours early. Fabulous! More
by enochesm
Employees Worked With
Steven Cosgrove Tec, James Keyser
September 21, 2018
In past years GREAT this year POOR Service in past 10plus years has always been very satisfactory. Not so this year. I asked to have windshield stickers corrected - couldn’t get done I Service in past 10plus years has always been very satisfactory. Not so this year. I asked to have windshield stickers corrected - couldn’t get done I was told. Why? It would invalidate the emission exemption. What? I may be female and old but I'm not yet mindless. More
by eireish1
Employees Worked With
September 21, 2018
Total replacement of Radiator and coolant parts No appointment. Listened to the repair items I wanted and ordered parts accordingly. Completed this major repair in a timely manner. Kept me informed No appointment. Listened to the repair items I wanted and ordered parts accordingly. Completed this major repair in a timely manner. Kept me informed daily as to the repair status. Super job! More
by LSHFR
Employees Worked With
James Keyser
September 18, 2018
We love Faulkner GMC We are very pleased with the service we get on our truck. They make us feel like family. Always pleasant on the phone and in person. We are very pleased with the service we get on our truck. They make us feel like family. Always pleasant on the phone and in person. More
by MRADICIONI
Employees Worked With
Paul Johenning, Chris Johenning
