Faulkner Buick GMC West Chester, INC. - Service Center

Great service! I went in for and oil change and tire rotation and was in and out in less than an hour. Jack is wonderful and always very helpful. I went in for and oil change and tire rotation and was in and out in less than an hour. Jack is wonderful and always very helpful. More

Inspection Everyone is very helpful and courteous. I drive an extra 10 miles compared to where I could take my car for service but I prefer Kaulkner. Everyone is very helpful and courteous. I drive an extra 10 miles compared to where I could take my car for service but I prefer Kaulkner. More

Really comfortable experience. Very customer friendly! This dealership takes the time to understand your needs and create a win-win solution. Their service department is very good Very customer friendly! This dealership takes the time to understand your needs and create a win-win solution. Their service department is very good at what they do. It’s a pleasure going to the dealer. More

Oil change Lost 2 points for not calling me back on the day I called. Got one back for the great employee that helped get the ice off of my car. Lost 2 points for not calling me back on the day I called. Got one back for the great employee that helped get the ice off of my car. More

Service Good job accommodating me. Efficient cost effective . Only issue is my engine light went 3 days later . Hope it is coincidence and not something that Good job accommodating me. Efficient cost effective . Only issue is my engine light went 3 days later . Hope it is coincidence and not something that was done with service . More

Great Experience I stop by without an appointment and the service dept. set me up with a ride home and had be back in my GMC later the same day. I stop by without an appointment and the service dept. set me up with a ride home and had be back in my GMC later the same day. More

Overall Faulkner, GMC did a nice job fixing my truck. Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices were a little bit better; they charge quite a bit for the parts. The mark up seems a little high to me. They did get the job done in a timely fashion and I feel their work is good. Overall I was happy with their service and would recommend them. More

Wonderful Jack was very helpful and knowledgeable. This was the 2nd time we were in for this problem and he couldn’t have been more helpful and accommodating. W Jack was very helpful and knowledgeable. This was the 2nd time we were in for this problem and he couldn’t have been more helpful and accommodating. We where disappointed that a 4 year old Yukon with 81K miles needs a rebuilt transmission. It was covered by GMC just concerning since we travel often. Jack got us a car to use, he knows I am on the go with three kids in sports. I do love my Yukon and the team at Faulkner’s. My husband isn’t happy with the GMC but loves the service staff since we are there often. More

Oil Change, Tire Rotation My experience was very nice from start to finish. Jack responded to my question about what was included in the Silver Rewards program and made sure I My experience was very nice from start to finish. Jack responded to my question about what was included in the Silver Rewards program and made sure I understood. More

Warranty work went as promised! Excellent service Warrenty work done on my truck. They did not argue anything! For the one day my truck was in the shop they provided me with a brand new rental. Warrenty work done on my truck. They did not argue anything! For the one day my truck was in the shop they provided me with a brand new rental. More