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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,362 Reviews

1,362 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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May 20, 2018

Great as usual Faulkner has been my dealer for over 30 years. Good people. They are always helpful even when I have an emergency and show up without an appointment More

by HAPPYLADY103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keyser
May 17, 2018

Excellent Service I had a problem with my 2008 Yukon Denali with a communication error. I had taken it to two other places (one was a dealer) had other work done on it More

by kelleysm05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keyser
May 16, 2018

Efficient and courteous The only reason I gave pricing just 4 stars is in the past I have received coupons, but they don't seem to be coming in the mail of late.. Otherwise More

by CHARLIECOOK
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2018

Great service but slow. Came in for a inspection and oil change - Made an early appointment so I wouldn't be to late for work. Arrived early and then I sat in the waiting ar More

by milanoj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Keyser
May 16, 2018

SERVICE VISIT bought my 2018 Yukon xl at Faulkner, came in for first service, service is always great. My service advisor is the BEST. highly recommend this deale More

by SHELLEY6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Mazzola, James Keyser
May 16, 2018

Excellent Jim and all service personnel were quick to get the work that needed to be completed done as guickly as possible in the time needed More

by DONSBUNKER
Recommend Dealer
Yes
Employees Worked With
Jim
May 15, 2018

Amazing Service So happy with the level of service I received at Faulkner GMC. The team is so professional and they all appear to enjoy the work they do. That makes y More

by WANDALEGGINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Graves
May 15, 2018

Easy and Convenient I recently had some difficulty with phone calls using my GM Link system. My sales rep Brad recommended I set a service date to have the problem evalua More

by BILLYOUNG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Thompson, Jack Platt
May 15, 2018

Service. Oil change. New brakes When I call for an appointment I don’t have to wait to get an appointment. I usually stay and wait for my car and Jim is very informative as to what I More

by jmcc1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keyser
May 12, 2018

maintance service The service people quickly take care of your needs. They are always friendly and extremely helpful regardless of how busy they are. After service the More

by Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Carpenter , Michael Dijulio
May 14, 2018 -

Faulkner Buick GMC West Chester, INC. responded

Clark, We appreciate the time you took to write about your visit here at our dealership. Each employee is a valued member of our team and we are glad that we were able to provide you with another great experience!