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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,620 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,620 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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May 07, 2019
Top Notch Service Jim Took good care of me from the start. The appointment began on time, the repair was done exactly when promised, and the communication throughout w Jim Took good care of me from the start. The appointment began on time, the repair was done exactly when promised, and the communication throughout was clear and consistent. Even the courtesy van driver was professional and friendly. It was a great experience and I will continue to use them for my car care. More
by Jatillinp
Verified CustomerEmployees Worked With
James Keyser
May 04, 2019
Inspection, 60,000 mile check up, 4 new tires, oil change Faulkner ALWAYS delivers on their service. Mechanics know their “stuff” and service desk people as well. All are polite and respectful. I’ve purchased Faulkner ALWAYS delivers on their service. Mechanics know their “stuff” and service desk people as well. All are polite and respectful. I’ve purchased my last couple of cars at Faulkner and ALWAYS have this dealer’s service center work on my cars. More
by Christine
Employees Worked With
Jack Platt
April 25, 2019
Awesome service. No appointment was necessary. Got me in and out in no time Thanks Bernie. Always coming to Faulkner for all my service needs. service. No appointment was necessary. Got me in and out in no time Thanks Bernie. Always coming to Faulkner for all my service needs. More
by TRACYSTROH
Employees Worked With
April 22, 2019
Good service Leslie was very helpful and addressed my transmission concerns. The tech had felt the stuttering when you start up. GM is aware of the problem but doe Leslie was very helpful and addressed my transmission concerns. The tech had felt the stuttering when you start up. GM is aware of the problem but does not have are all at this time More
by Bruce
Employees Worked With
April 19, 2019
Annual inspection Fast service. Leslie is always friendly, personable and takes care of the customer . If there are coupons or promotions she will find them for you. Fast service. Leslie is always friendly, personable and takes care of the customer . If there are coupons or promotions she will find them for you. More
by mcclurde
Employees Worked With
April 19, 2019
Professionals Thanks to all from Service Dept - what a great job Jim ! exceptional as attention to customer as always. ! I appreciate the good experience. At Thanks to all from Service Dept - what a great job Jim ! exceptional as attention to customer as always. ! I appreciate the good experience. At Faulkners More
by LINDA.KAAT
Employees Worked With
Kim Evans , James Keyser
April 18, 2019
Great! The service was wonderful service, and my car has been fixed at a reasonable price. The people are friendly and helpful! The hours were very accommoda The service was wonderful service, and my car has been fixed at a reasonable price. The people are friendly and helpful! The hours were very accommodating. More
by ABBY ASSETTO
Employees Worked With
Jack Platt
April 18, 2019
Great Service as usual Jack Platt kept me up to date on the service status and went over the issue and the solution with me. Great service as usual from Jack and Faulkners Jack Platt kept me up to date on the service status and went over the issue and the solution with me. Great service as usual from Jack and Faulkners More
by tomburns9999
Employees Worked With
Jack Platt
April 15, 2019
Final Delivery Items Great job very helpful, bit of a snag on pickup, but they worked through it. The managers were extremely helpful and I felt important. The service a Great job very helpful, bit of a snag on pickup, but they worked through it. The managers were extremely helpful and I felt important. The service associate was not informed and was not as welcoming. After the hiccup, everything was smooth and the followup was fantastic. More
by RCB
April 09, 2019
Oil/FilterChange & Tire Rotation on April 8, 2019 I had a scheduled appointment and everything was completed in a timely manner. Leslie was very cheerful and friendly and I was in and out in about an I had a scheduled appointment and everything was completed in a timely manner. Leslie was very cheerful and friendly and I was in and out in about an hour and a half. More
by rjmerrick
Employees Worked With
