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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,314 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,315 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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May 15, 2018
Easy and Convenient I recently had some difficulty with phone calls using my GM Link system. My sales rep Brad recommended I set a service date to have the problem evalua I recently had some difficulty with phone calls using my GM Link system. My sales rep Brad recommended I set a service date to have the problem evaluated. I was a bit early for the appointment but they got me right in. They accurately diagnosed the issue quickly and it was a problem with my phone not the system. That was corrected and the phone now works well. Faulkner Buick GMC has been very responsive at every turn from the day I purchased the truck to the additional questions that have popped up since. More
by BILLYOUNG0
Verified CustomerEmployees Worked With
Brad Thompson, Jack Platt
May 15, 2018
Service. Oil change. New brakes When I call for an appointment I don’t have to wait to get an appointment. I usually stay and wait for my car and Jim is very informative as to what I When I call for an appointment I don’t have to wait to get an appointment. I usually stay and wait for my car and Jim is very informative as to what Is being done to my vehicle and what needs to be done and how much it will cost. I’ve been going to Faulkner for years and I trust his judgement on the work needed. More
by jmcc1955
Employees Worked With
James Keyser
May 12, 2018
maintance service The service people quickly take care of your needs. They are always friendly and extremely helpful regardless of how busy they are. After service the The service people quickly take care of your needs. They are always friendly and extremely helpful regardless of how busy they are. After service they go over all the repairs that were necessary. More
by Clark
Employees Worked With
Other Employees :
Melissa Carpenter , Michael Dijulio
May 10, 2018
state insp ~ routine maintenance Everything was ~ I guess. We took car in at about 0800 and it wasn't ready until after 1500. I was told that our car was put on low priority (my term) Everything was ~ I guess. We took car in at about 0800 and it wasn't ready until after 1500. I was told that our car was put on low priority (my term) because those who were waiting received higher priority. I don't think that is fair. Just because we don't sit and wait doesn't mean we don't want service and car returned ASAP ~ agree? More
by FELLGA
Employees Worked With
Jack Platt
May 10, 2018
45,000 Mile Service I dealt with Jack who is very competent, courteous and accommodating. I stopped in the day before and was told to drop off car the next morning. I ex I dealt with Jack who is very competent, courteous and accommodating. I stopped in the day before and was told to drop off car the next morning. I explained my problem but the dash light, service engine light had gone off in the morning, after being on for 2 days. Since I was due for 45,000 mile service I agreed to their doing it. I dropped car off on my way to work and by 11:00 I received a call that it was done. The driver picked me up to get it. Very timely More
by JUDITH.HARRIS
Employees Worked With
Jack Platt
May 09, 2018
Service Oil change, tire rotation & screw in (1) tire... Service was excellent... They fit me in on shirt notice, but it did take a lil over 2 hrs... Still, Oil change, tire rotation & screw in (1) tire... Service was excellent... They fit me in on shirt notice, but it did take a lil over 2 hrs... Still, it was great service... I don't remember who checked me in (female) or out (male), but they were great. More
by C.TROYMILL
Employees Worked With
May 08, 2018
Excellent Service Friendly and prompt as usual. Great communication throughout the process and willing to go out of their way to ensure that I'm in the loop during the Friendly and prompt as usual. Great communication throughout the process and willing to go out of their way to ensure that I'm in the loop during the service. More
by MIKELLEY85
Employees Worked With
Jack
May 08, 2018
Excellent work Always on point and willing to help can’t say enough about the service people are fast and efficient and take care of there customers with top no Always on point and willing to help can’t say enough about the service people are fast and efficient and take care of there customers with top notch service More
by MAVERICKSARMY
Employees Worked With
May 08, 2018
thorough and professional My service work was completed quickly with all needs explained by the service rep. she explained what had to be done both during this visit and for my My service work was completed quickly with all needs explained by the service rep. she explained what had to be done both during this visit and for my next scheduled visit. More
by RAVINESP4
Employees Worked With
Leslie Hurst
May 08, 2018
Truck Tailgate Damage I bought a Chevy 3500 HD High Country from this dealership. A mishap with a 5th wheel hitch caused some damage to my tailgate. This happened within ab I bought a Chevy 3500 HD High Country from this dealership. A mishap with a 5th wheel hitch caused some damage to my tailgate. This happened within about two weeks of purchasing the vehicle. Faulkner's body shop quickly scheduled me to bring the vehicle in. Within a week it was repaired as perfectly as it was when it was new. In addition to the great service they covered the deductible on my insurance themselves. The repair did not cost me a dime. I cannot give them enough praise. You can bet I will use them for all of my future service for all of my vehicles. More
by JOHN.L.PARKS
