Faulkner Buick GMC West Chester, INC. - Service Center

Great Experience I was running late and they still honored my appointment and on top of that managed to get me out the door in 30 minutes. Had to get a new tire put o I was running late and they still honored my appointment and on top of that managed to get me out the door in 30 minutes. Had to get a new tire put on car and have them balanced. They were friendly and expedient! Highly recommend!! More

Oil change and question about the operation of breaking syst Great work in a timely manor. I do however don't like the adjustment change in the seat position. It is set for me and don't like the changes that som Great work in a timely manor. I do however don't like the adjustment change in the seat position. It is set for me and don't like the changes that someone made. They are only in the seat for a fue minuets to move the vehicle. The can be uncomfortable for a short time. Leave the seat alone. I had a question about the way the hill braking system. Asked the person who checked me in and he said that he would ask the service manager. I don't think he did. He gave me an off the wall answer that made no sense. Why can't the service manager come out and explain if I had a question instead of a go between trying to answer a question of concern that he had no logecal answer to. I still don't have an answer on the proper use of the braking of the vehicle. I'm not a person to argue to someone who did not have the proper answer. You should have a place on the work order that the customer wants to talk to the service manager. More

State Inspection & general maintenance I purchased my vehicle at Faulkner and have brought it there since the beginning. The vehicle is only recreationally driven so maintenance is not rea I purchased my vehicle at Faulkner and have brought it there since the beginning. The vehicle is only recreationally driven so maintenance is not really by the miles. The Service Advisor (Jim Keyser) understands and recommends maintenance as needed. Recently he provided estimates for the next inspection or perhaps the one after depending on vehicle useage. This is an excellent approach for budgeting. More

Service done correctly and finished when promised This is the second vehicle that I needed to be repaired due to an accident. Both times I brought it to Faulkner’s. The repair department did a fantast This is the second vehicle that I needed to be repaired due to an accident. Both times I brought it to Faulkner’s. The repair department did a fantastic job fixing my vehicle and it was finished on the day that Mike DiJulio promised. They even washed, vacuumed and cleaned the inside which I didn’t expect. Hopefully I will not have to use them again but if I need another vehicle repair, I will go back to Faulkner More

Repair incomplete Unfortunately after one 20 mile trip In the car the exact same thing again is happening that we took it in for service in the first place Unfortunately after one 20 mile trip In the car the exact same thing again is happening that we took it in for service in the first place More

Hitch Jim was super helpful. Price seemed high for part and installation. Jim was helpful in making sure the coupon from gm as well as my reward points we Jim was super helpful. Price seemed high for part and installation. Jim was helpful in making sure the coupon from gm as well as my reward points were applied. More

Always satisfied I keep coming back time and again. No reason I can see for going anywhere else. Service Price Convenience. Those are the main 3 reasons. I keep coming back time and again. No reason I can see for going anywhere else. Service Price Convenience. Those are the main 3 reasons. More

Jim Keyser is the reason I'm a fan of this service facility! Jim goes why above in customer service. He is attentive, professioal and caring. Truly makes Faulkner the place to have service. A little pricey bu Jim goes why above in customer service. He is attentive, professioal and caring. Truly makes Faulkner the place to have service. A little pricey but follow set price according to dealership not how long job actually takes. More

Late for State Inspection Appointment I was late dropping off my car for its state inspection and Leslie assured me that it was not a problem and my car was finished that day. I also took I was late dropping off my car for its state inspection and Leslie assured me that it was not a problem and my car was finished that day. I also took the opportunity to say hello to Jack who I knew from my Saturn days. More