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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,377 Reviews
Call Service Center (610) 492-7109

1,377 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 09, 2024

Thank you for your service and support. Everything went very well and not a long wait time. Thank you Vincent! More

by Ntroemel122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Cavalcante
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Oct 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Ntroemel! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

October 08, 2024

They did what they said they would do when they said they would do it. More

by RICK.BOVENKERK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Rick. Please let us know if we can do anything else to help!

October 08, 2024

Rusty was very clear in explaining the diagnostic plan and what steps they would do to check out my car. When they found no issue they didn’t even charge me! Very trustworthy shop! More

by WFRAZIER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Wfrazier! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

October 07, 2024

They were very professional and work was done fast and everything was great! Cashier was very friendly! More

by DMCCLURE318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Dmcclure! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 07, 2024

Leslie is the Best. Give her a raise and name a new car after her More

by PHILIPAULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Philipauld! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

October 07, 2024

Leslie In service is the best. I’ve said all I have to say what more do you wNt More

by ETEENNYSON32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, please let us know if we can do anything else to help!

October 06, 2024

Helpful, knowledgeable and friendly . Paperwork ready and explained each paper signed. Great service and price More

by TGNMAN
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Kovack
Report | Print
Oct 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 05, 2024

Everything explained, all of my questions answered. Everyone was kind, great service.. I was pleased. More

by FATIMAINC301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

October 05, 2024

Faulkner scheduled my vehicle for repairs the nest day after I called. The repair was done quickly and professionally. The problem was solved and everything is back to normal. Good service from Vincent More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
Oct 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

October 04, 2024

I have been completely satisied with the service I receive from Faulkner Buick GMC and Leslie. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Daniel, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

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