Faulkner Buick GMC West Chester, INC. - Service Center

Good/thorough service I had a regular oil change and knew I had to have some brake work done...I appreciated that the brake system options were explained clearly and all c I had a regular oil change and knew I had to have some brake work done...I appreciated that the brake system options were explained clearly and all cost/ options were explored. The only negative was that the option/decision for the rear brake parts was affected by the lack of parts on hand. That being said, I felt good about the decision that the service manager and myself made for the repair.... More

Oil change and new tires Jim Keyser has been our service manager for years, and is a big reason why we keep buying GMCs. We currently have 3, and Jim handles them all. He is Jim Keyser has been our service manager for years, and is a big reason why we keep buying GMCs. We currently have 3, and Jim handles them all. He is excellent. He knows his job and always gives us honest, quality service. More

Service recall and phone issues handled professionally, friendly and with warmth worked diligently on phone issue and radio issue service tech also wor recall and phone issues handled professionally, friendly and with warmth worked diligently on phone issue and radio issue service tech also worked same as above his name is Rob More

Annual Inspection The process is so easy and flexible. Originally planned to drop off night before but then called back & switched to later in the day - the next day - The process is so easy and flexible. Originally planned to drop off night before but then called back & switched to later in the day - the next day - and I would wait with it. They have extended hours early in the week so you can come later in the day and wait rather than being without a car the next day or waiting during prime time work time. My service specialist was Leslie and she was great. I hadn't thought to ask to have it washed before I went to the waiting room but happened to catch up with her a short time later and asked about getting it washed - she had already put it in as part of the service! Wait was minimal - just the time it took to get it done. More

2015 Buick Verano I brought my car here brand new in 2015. This location has my specific car with a good deal. Since having it I have put 120,000 miles on the car..I dr I brought my car here brand new in 2015. This location has my specific car with a good deal. Since having it I have put 120,000 miles on the car..I drive alot! Up until this year my car ran perfect. They do all of my oil changes. I have had to have one part replaced and now another. The service department fixed my first issue (catalytic converter) and since then my car has been running perfect again. I'm satisfied with everything at this location. The staff is super nice. Everytime I go Leslie helps me with all my service scheduling. I'm happy with my buick, next time I buy one I won't put so many miles on it. More

Oil change Service was ok , I was in for an oil change and tire rotation. Not happy that I was charged for the tire rotation been to other dealerships that don’t Service was ok , I was in for an oil change and tire rotation. Not happy that I was charged for the tire rotation been to other dealerships that don’t charge for it. Also asked them to wash it as well , I was told it looks clean but I guess we can wash it. Must say it was a crappy wash job!!!! They didn’t even dry it off . Like I said before I’ve been to other dealerships where they really take care of you , that’s Faulkner GMC for you , all they want is your money !!! More

Purchase of a new truck Both Tom and Karl were very good to work with. I have bought three cars from Tom. He has always treated me well and was up front and honest. Both Tom and Karl were very good to work with. I have bought three cars from Tom. He has always treated me well and was up front and honest. More

Excellent Service I had my car inspected, a Pontiac G6 which needed lots of work. Jim Keyser was of great help to me advising the key repairs that needed to be done now I had my car inspected, a Pontiac G6 which needed lots of work. Jim Keyser was of great help to me advising the key repairs that needed to be done now. He guided my in the other fixes which I need to get completed soon. He ordered and installed a tire which is difficult to find, and replaced w/s wipers. Plans to get other things repaired are in the works and I thank Jim for all his help! Jim should get a raise and bonus for his assistance and excellent help. More

Service The service department personnel were very helpful, courteous, professional and responsive. They reviewed a number of items with me before determining The service department personnel were very helpful, courteous, professional and responsive. They reviewed a number of items with me before determining an appropriate set of services. More

Wonderful experience I live in Newark, DE. I tried a closer dealership but the service was not the same so I'm back!. Jim Keyser is geat! I live in Newark, DE. I tried a closer dealership but the service was not the same so I'm back!. Jim Keyser is geat! More