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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,521 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,521 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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February 12, 2019
Overall Faulkner, GMC did a nice job fixing my truck. Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices were a little bit better; they charge quite a bit for the parts. The mark up seems a little high to me. They did get the job done in a timely fashion and I feel their work is good. Overall I was happy with their service and would recommend them. More
by Brilliance4321
Verified CustomerEmployees Worked With
February 11, 2019
Wonderful Jack was very helpful and knowledgeable. This was the 2nd time we were in for this problem and he couldn’t have been more helpful and accommodating. W Jack was very helpful and knowledgeable. This was the 2nd time we were in for this problem and he couldn’t have been more helpful and accommodating. We where disappointed that a 4 year old Yukon with 81K miles needs a rebuilt transmission. It was covered by GMC just concerning since we travel often. Jack got us a car to use, he knows I am on the go with three kids in sports. I do love my Yukon and the team at Faulkner’s. My husband isn’t happy with the GMC but loves the service staff since we are there often. More
by KRISTENYOUNG3
Employees Worked With
Jack Platt
February 11, 2019
Oil Change, Tire Rotation My experience was very nice from start to finish. Jack responded to my question about what was included in the Silver Rewards program and made sure I My experience was very nice from start to finish. Jack responded to my question about what was included in the Silver Rewards program and made sure I understood. More
by NancyA
Employees Worked With
Jack Platt
February 09, 2019
Warranty work went as promised! Excellent service Warrenty work done on my truck. They did not argue anything! For the one day my truck was in the shop they provided me with a brand new rental. Warrenty work done on my truck. They did not argue anything! For the one day my truck was in the shop they provided me with a brand new rental. More
by Jstreett
Employees Worked With
Jack Platt
February 08, 2019
always top notch! I always go to Faulkner for the best deal on the auto, and the service is the best.That's why I've been going there since 1992. I always go to Faulkner for the best deal on the auto, and the service is the best.That's why I've been going there since 1992. More
by DKERRICK
February 08, 2019
Exhaust repair under warranty Great service. Friendly staff. Always take great care of us even with our car still being under warranty. We have brought it in numerous times and alw Great service. Friendly staff. Always take great care of us even with our car still being under warranty. We have brought it in numerous times and always pleasant to work with. More
by Anonymous
Employees Worked With
Jack Platt
February 08, 2019
REPAIR Bought car in for headlite & light switch problem Got good diagnosis of problem and it was fixed. It now works fine! Service manager did Great Bought car in for headlite & light switch problem Got good diagnosis of problem and it was fixed. It now works fine! Service manager did Great job of keeping us informed of progress and cost More
by RALPH66MG
Employees Worked With
James Keyser
February 08, 2019
Continue to not fix my car I tell you everytime there is something wrong with my car. To the point I cannot drive it. It’s a 2018 which I should not already have problems. You I tell you everytime there is something wrong with my car. To the point I cannot drive it. It’s a 2018 which I should not already have problems. You never seem to be able find what’s wrong. However the problem needs to be solved. I complain everytime. I must need to complain to corporate. So disappointed. More
by ALISHAJMORAN
Employees Worked With
Jack Platt
February 08, 2019
Always a pleasure dealing with Jack Platt! Jack makes the whole process smooth and simple. He is friendly and knowledgeable and has respect for your time. I have been there a couple of times Jack makes the whole process smooth and simple. He is friendly and knowledgeable and has respect for your time. I have been there a couple of times with this vehicle and it has always been fixed right the 1st time. More
by Ed K
Employees Worked With
Jack Platt
February 08, 2019
Good experience First time for service since we purchased our 2018 Certified Chevy Tahoe. Process was smooth and timely. What I really liked was being given a cost First time for service since we purchased our 2018 Certified Chevy Tahoe. Process was smooth and timely. What I really liked was being given a cost estimate for the 30,000 mile check as well as what it includes. Definitely enables us to plan ahead for that expense. More
by PAULH-1899
Employees Worked With
Paul Johenning
