Faulkner Buick GMC West Chester, INC. - Service Center

Fast and friendly I had to have a tire replaced and it was my first time at dealership service department. Everyone was so nice and the waiting area was very comfortabl I had to have a tire replaced and it was my first time at dealership service department. Everyone was so nice and the waiting area was very comfortable. My 4 year old of course had to have a bag of the complementary popcorn! They even washed my car before bringing it out to me! More

Great Service!!! Comprehensive service always explaining what needs to be done (including approximate cost). before doing it. My service manager, Jim Keiser and his Comprehensive service always explaining what needs to be done (including approximate cost). before doing it. My service manager, Jim Keiser and his attentiveness are the primary reason I bought a new Buick 1 year ago!!!! Jim wasn't in this service visit but Jack was equally attentive. More

Fast and friendly. Was greeted immediately upon arrival. Jack was very friendly and courteous. Showed me the waiting room and amenities. Area was very clean. Overa Was greeted immediately upon arrival. Jack was very friendly and courteous. Showed me the waiting room and amenities. Area was very clean. Overall excellent service. More

Exceptional Service I have had an on going issue that was previously misdiagnosed at serve center at a different dealership. They time was taken by the service department I have had an on going issue that was previously misdiagnosed at serve center at a different dealership. They time was taken by the service department to drill down and find the issue. They also took the time to offer alternatives to have a resolution More

Efficient. No hassle. Leslie is terrific! Leslie Leslie Leslie. She can give you correct info from the beginning. I don't hear I don't know - then have to ask 'can you check on it?' well, if Leslie Leslie Leslie. She can give you correct info from the beginning. I don't hear I don't know - then have to ask 'can you check on it?' well, if you want me to - none of the back and forth stuff. She is the consummate professional. I've never had any problems after service but I only have just over 8000 miles on my car and only had oil changes and tire rotations. A negative though: I know dealership prices are higher but that also causes you to lose business. More

Beyond Expectations This was my first service on my new Canyon. I didn’t have to wait to make an appointment, the service was quick, and my truck runs great! The staff This was my first service on my new Canyon. I didn’t have to wait to make an appointment, the service was quick, and my truck runs great! The staff was courteous, knowledgeable, and friendly. And the courtesy shuttle was fantastic! I’ll be back for my next service!!! More

Gotta Love Faulkner and the Service Guys Used myGMC app to schedule service for a Sierra truck. Had my first night drop too. Easy to do and Jack sent text first thing next day acknowledge rec Used myGMC app to schedule service for a Sierra truck. Had my first night drop too. Easy to do and Jack sent text first thing next day acknowledge receipt of night drop. Jack called letting me know the truck was ready and reviewed all the services preformed. Everything was exactly what I requested and truck ready in afternoon. Great job Jack!! Love you guys at Faulkner. You're the best! More

Oil change Jim was so helpful & worked hard to mke our experience the best possible. It was done efficiently & in a timely manner. Leslie made sure my car had be Jim was so helpful & worked hard to mke our experience the best possible. It was done efficiently & in a timely manner. Leslie made sure my car had been started for service. Kim was so nice on the phone & was so helpful in rescheduling my appointment. More

what a wonderful place to do business I needed my vehicle inspected quickly from start to finish I was in and out within a half hour didn't even have time to finish my free hot bag of popc I needed my vehicle inspected quickly from start to finish I was in and out within a half hour didn't even have time to finish my free hot bag of popcorn. leslie was super nice actually all of the service team was. will definitely without a doubt return for service in the future. More

My radio/navigation screen was freezing and they replaced it My radio/navigation system was not working and they fixed it quickly for me. They ordered a replacement and had my car done the next morning! My radio/navigation system was not working and they fixed it quickly for me. They ordered a replacement and had my car done the next morning! More