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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,521 Reviews

1,521 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 14, 2019

Repairs to vehicle exterior Repairs were completed to remove dents and scrapes from the driver side exterior of my vehicle. All collision center employees I dealt with were helpf More

by grtatlow
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Neuhof, Michael Dijulio
March 09, 2019

Fantastic Service ! Brought my 2017 Gmc Sierrra in for its routine maintence. Quick service, professional, and truck was returned washed of salt. Great experience from st More

by ROB.NICCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2019

twice as long I called on the phone to make my appointment and asked how long it would take to fix a headlight that was out. They said 45 minutes. When I arrived More

by Headlight
Recommend Dealer
Yes
Employees Worked With
March 07, 2019

Car insoection The staff is always helpful and courteous.. everyone speaks facility is clean .. service personnel that lesilie is always informative she’s a pleasur More

by ANTMAN1053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2019

The best we've ever dealt with LESLIE IS THE BEST SERVICE WRITER IN THE BUSINESS . She's kind, fun and knows her job. Always ready to assist you. She's always goes out of the way to More

by Rich and sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2019

Awful Service First and last time I will ever go to this dealership. Service tech was awful to the point even other customers waiting for their vehicles jaws dropp More

by Cuse44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jack Platt
Apr 04, 2019 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Faulkner we take customers reviews very seriously, Please call at 610-436-5600. We look forward to working together with you to come up with a resolution.

February 28, 2019

Body shop Mike was very helpfull and professional thru my whole experience with my repair of my Cadillac ATS. I will be using the service center this Saturday f More

by Wildone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure my body tech , Michael Dijulio
February 26, 2019

Great Experience They fixed my car and had it back to me in less than a week, quality of work looked great, Michael Dijulio was super friendly and very easy to work wi More

by JJurata2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dijulio
February 26, 2019

The price was excellent and the timing was even better This is a great place. The people were friendly and the prices were great. I would definitely go back. I would recommend to my friends and family. More

by daniellemonroe86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2019

GOOD FAST RELIABLE TOOK MY CAR IN FOR AN INSPECTION AND LESLIE WAS VERY HELPFUL, MINDFUL OF MY TIME, AND CATERED TO MY NEED FOR A RIDE TO AND FROM THE DEALER More

by JOHN.BRUNNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Platt
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