Faulkner Buick GMC West Chester, INC. - Service Center

Final Delivery Items Great job very helpful, bit of a snag on pickup, but they worked through it. The managers were extremely helpful and I felt important. The service a Great job very helpful, bit of a snag on pickup, but they worked through it. The managers were extremely helpful and I felt important. The service associate was not informed and was not as welcoming. After the hiccup, everything was smooth and the followup was fantastic. More

Oil/FilterChange & Tire Rotation on April 8, 2019 I had a scheduled appointment and everything was completed in a timely manner. Leslie was very cheerful and friendly and I was in and out in about an I had a scheduled appointment and everything was completed in a timely manner. Leslie was very cheerful and friendly and I was in and out in about an hour and a half. More

Okay not great. I wouldn’t tell people not to go but I wouldn’t put my reputation behind the experience. Nice people but the experience over all is just okay. I wouldn’t tell people not to go but I wouldn’t put my reputation behind the experience. Nice people but the experience over all is just okay. More

Excellent service The staff was friendly as well as professional and got me in immediately and got me out in a timely manner with a quality service visit I would highly The staff was friendly as well as professional and got me in immediately and got me out in a timely manner with a quality service visit I would highly recommend them to anyone More

Fast & Reliable Service Very professional service managers and work is done quickly. James took the time to explain what is needed and what to look forward to for my next ser Very professional service managers and work is done quickly. James took the time to explain what is needed and what to look forward to for my next service More

Great service. The whole process was extremely easy - from rental car options to communication from service rep. We were amazed how simple Michel made the whole exp The whole process was extremely easy - from rental car options to communication from service rep. We were amazed how simple Michel made the whole experience. Thank you ! More

Body shop There handling of my problem was over the top and very fast, and there work was excellent. They were very friendly, and efficient. I highly recommend There handling of my problem was over the top and very fast, and there work was excellent. They were very friendly, and efficient. I highly recommend them to everyone. More

Customer needs based service I have a Yukon XL Denali lemon that requires constant repair. Faulkner always fixes the problem in the least amount of time possible. My vehicle is I have a Yukon XL Denali lemon that requires constant repair. Faulkner always fixes the problem in the least amount of time possible. My vehicle is returned as clean as it was when I took it to the Service Department. Jack goes out of his way to minimize the impact owning a lemon has on my life. The only reason that I would buy another GM product is because of the excellent service that I receive from Faulkner. More

Great Service Had my oil changed. It was done quickly and the service department employees was very friendly. Great service department!:) nice waiting area with sn Had my oil changed. It was done quickly and the service department employees was very friendly. Great service department!:) nice waiting area with snacks and coffee. More

Excellent customer service Fast, professional and informative. Great work. Very impressed with professional and courtesy. Hard to find this in business anymore and is important Fast, professional and informative. Great work. Very impressed with professional and courtesy. Hard to find this in business anymore and is important to consumers. Thank you Bill Weber was the one that helped me but his name is not listed More