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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,316 Reviews
Call Service Center (610) 492-7109

1,316 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 12, 2024

Vincent in service provided great service and was very good at communicating and responding to questions and messages. More

by Lynn K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent in service
Report | Print
Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Lynn, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

September 10, 2024

Vince went out of his way to help me with my car and I truly appreciate his time and effort. He even ran my car through the car wash at short notice. Thanks Vince More

by tamika.jones10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Calvacente
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Sep 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, Tamika! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 08, 2024

Would not go to any other dealership to purchase a vehicle or have it serviced More

by R1931LSHEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Paden
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Sep 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team continually offers a positive experience during each visit.

September 06, 2024

I have been getting service done at Faulkner for several years and I'm alwaysvery satified. Leslie Hurst, is the best and always takes care of everything I need. More

by STEVE@TRIADINC.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

September 06, 2024

Basic oil change and tire rotation. No issues. Happy to patronize the dealer. Will go back again. More

by jec2669
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks jec, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

September 05, 2024

Excellent service and extremely polite. Clearly communicated details of inspection and the cost associated with it. More

by michaelbooth010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Michael! We're always here to help if anything else comes up!

September 02, 2024

My service appointment was as I requested. The repairs needed were explained in detail including the expected costs. More

by annematyjasik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

September 01, 2024

Leslie is the best, all the people are friendly and willing to help with anything I ask, like retrieving my phone out of my car. Great group of people. More

by Munchkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

September 01, 2024

They were able to help with a difficult issue with my 2024 Serria. The dealership did an excellent job on the repair. More

by RREID10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 01, 2024

Courteous, kept me informed of the issues with my truck. Went beyond all that I expected. More

by scottpiersol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

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