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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,626 Reviews
Today: 7:30 AM - 6:00 PM Closed Now
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1,626 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 07, 2020

Awesome service! My car was picked up and dropped off too! That was very helpful since we are working from home and are restricted on going outside. More

by FLYRZ16
Recommend Dealer
Yes
Employees Worked With
Jack Platt
Apr 07, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, The Faulkner Buick GMC Team

April 06, 2020

Since I left I now have two lights on my dash that are showing problems. I need to return to have them checked out. But I’m satisfied with the work that was done and the staff I dealt with. I do believe t More

by Chiefsmess1
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Platt
Apr 07, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Faulkner Buick GMC Team

March 27, 2020

Great service. They were able to get my car done earlier than expected! My car was even cleaned and vacuumed for me. Great job, thank you. More

by morgandanielle.green
Recommend Dealer
Yes
Employees Worked With
Jack Platt
Apr 07, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Faulkner Buick GMC Team

March 20, 2020

All work completed efficiently and with quality workmanship. Appreciated that service manager consulted with me after diagnosis on the work to be done and estimated cost. Customer lounge very comf More

by CAWOODBURY3
Recommend Dealer
Yes
Employees Worked With
Jack Platt
Mar 24, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Faulkner Buick GMC Team

March 17, 2020

My vehicle went in for one thing & they charged me to look at my vehicle & told me it needed all these things fixed. When it was just inspected. More

by charlesdougherty52
Recommend Dealer
No
Employees Worked With
Leslie Hurst
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2020

I had a vehicle recall notice that the dealership took care of the same time they did my normal maintenance service. Took care of my problem in a very orderly fashion and I appreciate their hard work. More

by BMORRIS106
Recommend Dealer
Yes
Employees Worked With
Jack Platt
Mar 18, 2020 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Faulkner Buick GMC Team

March 11, 2020

Leslie was great, professional, and took time to understand my issues. Leslie was great, professional, and took time to understand my issues. Leslie was great, professional, and took time to unders More

by George
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate the kind words, George. We look forward to seeing you again in the future! Sincerely, The Faulkner Buick GMC Team

March 11, 2020

Efficient and Economical I love having Faulkner service my Enclave, they keep me informed of all they need to do and the time it will take. Leslie personally gave me a call af More

by TSBRADYDMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Faulkner Buick GMC Team

March 10, 2020

Emergency repair The starter on my truck was malfunctioning. I called to make an appointment and was able to get it right in. Check-in was quick and the wait wasn’t lo More

by LUTHER976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Rey
Mar 10, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Faulkner Buick GMC Team

March 07, 2020

Routine checkup After a trip, it was time for a checkup and oil change. Thursday morning I told them that the front passenger side tire fluctuates in tire pressure s More

by TROTMANAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Faulkner Buick GMC Team

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