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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,377 Reviews
Call Service Center (610) 492-7109

1,377 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 24, 2024

Car wasn't washed when pick up. Still have the same problem just less of More

by LLGRELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Llgrello, we apologize for not washing your car after service. Please reach out to our team at (610) 436-5600 if we can help you with anything further.

October 23, 2024

Faulkner Body Shop does excellent work! Quick, efficient, polite, and quality work. Dan, my rep, provided me with fast turn around kept me updated on price and and completion of work. Thank More

by SDM1621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, Body Shop Rep
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Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

SDM, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

October 22, 2024

Professional service. Comfortable facilities. Communication is effective, responsive and thorough. Saturday service hours are appreciated. More

by SPEERSMIKE70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

October 22, 2024

I was a first time customer at this location for service on my vehicle. I received excellent customer service and will be using them in the future More

by LWHTSDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 21, 2024

Very professional and courteous and wonderful communication. It is a well run and organized department with terrific customer service. More

by KATHYCLEARY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent
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Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Kathy! Our entire team really appreciates it! Let us know if we can help with anything else!

October 19, 2024

While the staff are friendly, and service tends to be swift, I am always overcharged at this place. I’ve been told that I need repairs which aren’t necessary. I’m led to believe that this location takes More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
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October 19, 2024

Excellent service. Knowledgeable service representatives and mechanic. Clearly explained the needed repairs for my old vehicle. More

by FCELLINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Fcellini, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

October 19, 2024

The body shop did a fantastic job repairing my buick encore gx. The repair was fast, the quality was fantastic. More

by ROBERTTRINKLEIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body Shop
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Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our Body shop. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 18, 2024

Always friendly and accommodating. Any additional service needed you are called. Service technicians keep your car clean. More

by BMURREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie - service tech
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Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

October 18, 2024

Did a great job with repairs to my car in a timely fashion. Very pleased More

by carolkealey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Carol, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

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