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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,316 Reviews
Call Service Center (610) 492-7109

1,316 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 17, 2024

Leslie was so helpful! Her customer service and professionalism are the best.. She went out of her way to make my customer service, a great experience. More

by MGMCKINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Mgmckinney! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

September 17, 2024

Leslie, Service Manager, really does a great job helping me with Car Servicing issues...so helpful & smart about cars! More

by RALPH66MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 16, 2024

Good work reliable honest real business like professional and I thank them for it to help that they gave me More

by Scooby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 16, 2024

They are very good. I only wish that GMC would figure out the problems and stop all the recalls. My other, which has nothing to do with them is I hate these surveys plea More

by DEBORAHMCKECHNIE
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us, Deborah!

September 15, 2024

Leslie is the only reason why I go to the dealership. I have been dealing with her for about 15 years. She is the best. More

by ETEENNYSON32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us, Eteennyson.

September 14, 2024

Good Job, the bad part is that I told them that I will wait for my car,, I had to get an Uber, my car will be ready in 5 hrs!!!! More

by PYTDALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review, Pytdaly. We apologize if the service time took longer than originally mentioned.

September 13, 2024

To expensive for service. No senior discount. Can't afford anymore. Repairs seem good. Tech ok More

by SJWOODY2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 12, 2024

Always good and timely service Complametry shuttle service was excellent and very helpful great customer service as always More

by mary.myers3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Mary! We're always here to help if anything else comes up!

September 12, 2024

They did a great job servicing my Hummer EV SUV, putting on the D ring More

by PDSTANCIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Pdstancil! Please let us know if we can do anything else to help!

September 12, 2024

Service department was very accommodating when I needed to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. More

by Than111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Than! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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