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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,374 Reviews
Call Service Center (610) 492-7109

1,374 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
January 04, 2025

Fast and efficient. My service advisor, Rusty, was polite and knowledgeable and kept me informed of the status of my vehicle. More

by Mom2Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're thrilled to hear that Rusty provided you with fast, efficient service and kept you well-informed throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future!

January 03, 2025

Always great service at Faulkner GMC West Chester. Been a long time customer, and purchase all my vehicles there! More

by ADAVIS2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you've consistently had a great experience with us at Faulkner GMC West Chester. We look forward to continuing to serve you for many years to come!

January 03, 2025

Professional service with great communication. Very up front with benefits available and cost of any additional work prior to starting. More

by CHUCK.DICKHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your positive review, Chuck! We're glad to hear you had a great experience with our professional service and clear communication. We always strive to keep our customers well-informed about their options and costs. We look forward to serving you again in the future!

January 03, 2025

Friendly and professional service from making appointment to arrival and communication while waiting on completion More

by GRATKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 03, 2025

I made an appointment to have a new antenna installed l. The old one did not survive a car wash. Lousy design. After 1 1/2 Hour wait I was told they did not have an antenna even though it was what I made t More

by CHARLIEGIL
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one was any help
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January 02, 2025

Quick competent service at a fair price. Very happy with the results and will continue to have my vehicle serviced at Faulkner More

by CARRCREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 01, 2025

Professional, helpful, and friendly. The place is clean and comfortable. Thank you for keeping me updated through email. More

by ANIS31154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danial in the parts department
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Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

January 01, 2025

Service department has always been top notch on all my vehicles that I have purchased at Faulkner GMC More

by ADAVIS2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust and positive feedback! We're thrilled to hear that our service department has consistently provided top-notch care for all your vehicles. It's always our goal to offer exceptional service, and we’re glad to know we've met your expectations. We look forward to continuing to serve you and keeping your vehicles in great shape!

December 31, 2024

Courteous and professional people in service. Picked up vehicle at my work today and returned it when it was done. The invoice was electronic and payment was easy.!Would recommend! More

by CINDYHALDEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our service team. It’s great to know that the convenience of picking up and returning your vehicle, along with the easy electronic invoice and payment, made the process seamless for you. We truly appreciate your recommendation and look forward to serving you again in the future!

December 29, 2024

They were really helpful and great to work with. Answered all my questions and walked away happy. More

by carolynseugling
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Carolyn! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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