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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,632 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,632 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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July 22, 2025
I was mildly disappointed with my overall visit to the Faulkner Westchester service department. I had phoned and set up an appointment. I informed the person who took my call that I had an appointment w Faulkner Westchester service department. I had phoned and set up an appointment. I informed the person who took my call that I had an appointment with my sales rep at 10:00 the morning of my pick up. (I dropped the car off the night before.). I asked her if it would be possible for my car to be finished by 11 o'clock. After some back-and-forth, she asked "someone else" who told her that since my car was only about three years old, it should not be a problem. I reiterated that I had the appointment and would be finished by 11 and wanted to pick up my car by then. Apparently that message did not get on the service order as when I went to the service center upon completion of my appointment, the service representatives looked dumbfounded, as if they had never heard such a thing before. They explained that the person who took the call was located at central call center and not within the dealership. As a long-standing (10-year) customer of Faulkner Buick in Westchester, I was very disappointed that my request was not noted nor granted. It would seem to me that if a customer calls to set up a drop off appointment, and states when he wants the car return returned, such a notation should be made on the service order. To say that I was disappointed would be an understatement. Additionally, I lease my car. I purchased the extra oil changes. I was charged for the oil change. For some reason and some gobblegook explanation, Service representative told me it had expired, or they had switched programs, and there was nothing they could do about it. Once again, to say that I was disappointed would be an understatement. I did pick up my car at 5:45 that afternoon, and the service representative was very pleasant. The car was done as I expected. However, I think something needs to be done with the communication from the call center to the dealerships. As well as a customer as paid for extra oil changes on a lease, that should be able to be seen by the service representatives. More
by JIMDUEY
Verified CustomerEmployees Worked With
July 19, 2025
Service advisor Rusty Miller was awesome! Very professional and communicated very well as to what needed to be repaired and what the cost would be. Also used the shuttle service to get me Very professional and communicated very well as to what needed to be repaired and what the cost would be. Also used the shuttle service to get me to my office. Jeff the driver who took me and Peter were very professional and friendly. A++ service all around! More
by WARDOK123
Employees Worked With
July 19, 2025
I was fitted in for an appointment immediately. . I was provided with all details in a timely fashion I appreciate the service provided for and my car . I was provided with all details in a timely fashion I appreciate the service provided for and my car More
by mcorbinlane
Employees Worked With
July 17, 2025
Professional service at Faulkner Body Shop. They worked on 2 of my cars by exemplary and skilled professionals. They worked on 2 of my cars by exemplary and skilled professionals. More
by TNAGGAR
July 15, 2025
Everyone I had the chance to deal with was very courteous, informative, and professional. Very helpful! courteous, informative, and professional. Very helpful! More
by ALLENMATTHEW768
July 13, 2025
Always first class treatment and service. I go out of my way to go here because of the people and service. I go out of my way to go here because of the people and service. More
by RICHMETZ1126
Employees Worked With
July 11, 2025
Rusty Miller took me right in and finished my truck before my appointment time because I was early. I didn’t expect that. Great staff!! before my appointment time because I was early. I didn’t expect that. Great staff!! More
by Bill
July 11, 2025
Thank you for such friendly service people. You made visit very enjoyable. Workmanship was top-notch. You made visit very enjoyable. Workmanship was top-notch. More
by Brody 1208
July 08, 2025
Excellent service,,very knowledgeable great service people...fair prices The only dealer my truck goes to . Leslie Hurst is the best at what she does. people...fair prices The only dealer my truck goes to . Leslie Hurst is the best at what she does. More
by brucem
Employees Worked With
Paul klo
