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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,546 Reviews
Call Service Center (610) 492-7109

1,546 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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May 14, 2025

Perry and his team were super helpful, straight to the point, no nonsense. Easiest purchase I made in years More

by NJ.RAFFAELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025

Leslie rocks! But this is the third time I have to put my car in for the same issue. They just can’t seem to figure out why my check engine light is on. Even thoug More

by mccormick39
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick…. In service
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May 13, 2025

Overall this was a seamless process. I picked a car out online, placed a deposit then went to the dealership to finish the paperwork. Everyone was happy and helpful each step of the proc More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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May 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Pat, Thank you for your great feedback! We're so glad to hear that the process was smooth and easy from start to finish. Our team works hard to make car buying as seamless as possible, and it's great to know you felt supported every step of the way. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!

May 13, 2025

Great services and nice people. Would definitely recommend to any one that need any car services. More

by YUANFU236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, we really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

May 10, 2025

Just thrilled with the way we were treated by everyone at Faulkner Buick last Thursday. Smooth, straightforward process. More

by POSITIVELEYANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, we really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

May 09, 2025

Good communication & kept me up to date about my car Courteous & professional ???? More

by mkmickey26
Recommend Dealer
Yes
Employees Worked With
Patrick
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May 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We're glad to hear that you had a positive experience and that our team kept you informed throughout the process. It’s always our goal to provide courteous and professional service. We appreciate your trust and look forward to helping you again in the future!

May 09, 2025

Great communication and very friendly. Fixed my car in no time and a nice experience More

by belfast303
Recommend Dealer
Yes
Employees Worked With
Rusty
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May 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

May 08, 2025

Fit me in for the first oil change and inspection without an appt. Friendly and considerate. More

by CHRISMCCONATHY
Recommend Dealer
Yes
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May 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks, Chris! We're glad we could fit you in and get that first oil change and inspection taken care of. Our team always aims to be as accommodating and considerate as possible, so it's great to hear that came through. We appreciate you taking the time to share your experience and look forward to seeing you again!

May 07, 2025

Love the service details provided on the invoice. Options provided at all steps , great service More

by PAULBERNOT
Recommend Dealer
Yes
Employees Worked With
Patrick
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May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Paul, Thank you for the great feedback! We're glad to hear you appreciated the detailed service information and the options provided throughout your visit. Transparency and top-tier service are what we strive for, and it’s great to know that came through during your experience. We look forward to serving you again!

May 07, 2025

It had been raining heavily and I desperately needed new windshield wipers. I called Faulkner and talked to Ali and she said she check and see if she could squeeze me in. I drove up to Faulkner and the serv More

by Marty Gunther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts dept. and service rep that installed wipers
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May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Marty, Thank you so much for sharing your experience with us. We’re truly glad Ali and the rest of the team were able to assist you so quickly, especially in such tough weather conditions. It means a lot to hear that you felt cared for and supported — that’s exactly what we strive for with every guest. Your kind words made our day, and we’re always here whenever you need us!

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