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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,494 Reviews
Call Service Center (610) 492-7109

1,494 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
April 02, 2025

The service group is very good and knowledgeable They made it easy for me and kept me informed what was needed. More

by KKCJOE
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
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Apr 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that our team made the process easy for you and kept you well-informed. It's always our goal to provide knowledgeable and helpful service. We appreciate your feedback and look forward to assisting you again in the future!

April 01, 2025

My experience was not a good one! Since the purchase I've been bringing my car there to get serviced. I had an issue with a whistling noise; was told it was the breaks (paid to have t More

by GWHITE423
Recommend Dealer
No
Employees Worked With
Perry (who sold me the car) Vincent (the mechanic who worked on my car)
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April 01, 2025

Great service always! . This is my preferred place for all of my Buick and GMC service needs! More

by donnashaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Donna! We truly appreciate your loyalty and are thrilled to be your preferred service provider for all your Buick and GMC needs. It's always a pleasure to serve you, and we look forward to continuing to provide you with top-notch service!

April 01, 2025

Always top notch. Everyone goes above and beyond to help and answer questions I would start at Faulkner to get my next car More

by SUZYDEGEORGE
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
Report | Print
Apr 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that our team consistently provides you with excellent service. We truly appreciate your trust in us, and we look forward to helping you with your next car purchase!

March 30, 2025

Greeted promptly and with a friendly smile, all my questions were answered, my wait time was minimal, comfortable customer waiting area, and I’m very satisfied with the work that was done. More

by jhuber982
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so happy to hear that you felt welcomed and comfortable during your visit. It's great to know that all your questions were answered and that you were satisfied with the work done. We truly appreciate your feedback and look forward to seeing you again in the future!

March 29, 2025

Very professional and extremely helpful. The guys in the body shop are awesome and helpful More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
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Mar 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Tom! We're so glad to hear that you had a positive experience with our team. Our body shop crew will be thrilled to hear your kind words. We truly appreciate your feedback and look forward to assisting you again in the future.

March 28, 2025

Great job runs so much better Never expected the change in performance From engine and trans. More

by DEMARSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Cavalcante
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Mar 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your fantastic review! We’re thrilled to hear that you noticed such a positive change in your vehicle's performance. It’s always great when our work makes such a difference. If you need anything else in the future, don't hesitate to reach out. We’re here to help!

March 28, 2025

Rusty kept me informed of what was going on. He was very attentive and answered all my questions. It was a great experience and I would recommend your dealership to my friends and family! More

by DCELISON
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
Report | Print
Mar 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We’re so glad to hear that Rusty provided excellent service and kept you informed throughout the process. It’s great to know that you had a great experience with us, and we truly appreciate your recommendation to your friends and family. We look forward to serving you again in the future!

March 27, 2025

Best car purchase experience in my life. I would definitely work with them again and would highly recommend them to friends and family. More

by jhaney54
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi and Chris D'Amico
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Mar 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful review! We're thrilled to hear that your car purchase experience was the best you've ever had. It means a lot to us that you'd recommend us to your friends and family. We look forward to working with you again in the future!

March 27, 2025

Vincent is great. Sorry the part is on backorder and have to go back.Nice professional service area. More

by 30PSTEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Mar 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're glad to hear that Vincent provided great service, and we apologize for the backorder delay. We appreciate your patience and understanding, and we’ll be sure to get everything sorted out as quickly as possible. We look forward to serving you again soon!

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