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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,432 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,432 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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February 21, 2025
Ty-Reese is an awesome service writer. He is always consistent with notifications, both by phone and text. He is a keeper. Dealer fixed a difficult issue after I explained in detail the pr He is always consistent with notifications, both by phone and text. He is a keeper. Dealer fixed a difficult issue after I explained in detail the problem. Thank you Faulkner and I will be buying my next truck here. More
by MARCM3
Verified Customer
February 21, 2025
Everyone at faulkner is a pleasure to work with. They diagnose and fix the problems 100% everytime! I cant thank them enough!! They diagnose and fix the problems 100% everytime! I cant thank them enough!! More
by JBERARDI105
February 21, 2025
Ty-Reese was very friendly and helpful. I appreciate the extra steps he put forth in getting my vehicle serviced correctly. Thank you, Michael I appreciate the extra steps he put forth in getting my vehicle serviced correctly. Thank you, Michael More
by MICHAELKIESLING
Employees Worked With
Ty-Reese
February 18, 2025
Friendly and professional. Answered questions, understood the situation. Offered lical shuttle sevice. Very heloful. Will go back the Faulkner. Answered questions, understood the situation. Offered lical shuttle sevice. Very heloful. Will go back the Faulkner. More
by Endslow
Employees Worked With
February 18, 2025
Outstanding sales experience. Adam and the entire team were great to work with. Made the car buying experience quick and easy Adam and the entire team were great to work with. Made the car buying experience quick and easy More
by MIKEMANTEGNA
February 16, 2025
We dropped our car off on Thursday afternoon. It was dropped off for an inspection oil change. We got a call on Friday morning, but the windshield wipers wooden pass inspection and service person It was dropped off for an inspection oil change. We got a call on Friday morning, but the windshield wipers wooden pass inspection and service person recommended transmission change cabin filter wife called around 2 o’clock service person said it would be done in 15 minutes And when we got there 230 2:45 wasn’t done didn’t do the Transmission flush and we did a good hour paid for what was done and left. Very disappointed. I came to use because I didn’t Like O’Reilly service in past two years I had an inspection gladiator flush that bill was 800 and some dollars I bought Wheels which was three grand From the parts department, I don’t know what to tell you very disappointment More
by THOMASFLAGIELLO
February 16, 2025
Great Service, Only issue I had was the fact that I was staying with my vehichle. After two hours they told me about an issue that wouldnt pass inspection. I wish they would have done that part first so staying with my vehichle. After two hours they told me about an issue that wouldnt pass inspection. I wish they would have done that part first so I could have gone home. Plus, after spending $500 plus they didnt wash my car. The gentleman who picked me up actually took the car thru the wash for me. He was great!! Other than that, they are great. More
by HARRIET1107
Employees Worked With
Vincent ??
February 15, 2025
Service rep was polite and new. During a routine oil change I was advised of two items needing repairs totaling over $2400. I had to ask if covered under warranty. In the past, othe During a routine oil change I was advised of two items needing repairs totaling over $2400. I had to ask if covered under warranty. In the past, other dealers would have checked if covered. I was told all work was covered under warranty. After work was performed, they charged over $500 for a repair. I had to complain but this was rectified. You need to ask questions to see if work will he covered or not as they will not check for you. If you don’t ask, you will always pay. More
by ECWERWINSKI0
Employees Worked With
Tyreese
