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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,326 Reviews
Call Service Center (610) 492-7109

1,326 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 21, 2024

Quick time to schedule oil change and fast great service. Nice waiting area.pleasant staff. More

by MCKENNA_JANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 20, 2024

Very friendly, knowledgeable and courteous! My car repair was done quickly. Appreciate you guys! Thanks very much More

by TYLER.S.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Tyler, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

November 20, 2024

Leslie is the friendliest person in the world. I always enjoy seeing her. A great service advisor. More

by ritamariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 20, 2024

The entire Dealership is always amazing. Especially Leslie in Service. You cannot put a price on trusting honest recommendations. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2024

Great service. Rusty Miller is awesome so is Bill the mechanic. Can’t say enough good things about them More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mike! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 18, 2024

Always great service and care for my truck, and for my personal needs, like giving me rides, when I need them. More

by BOB@EMR-EXHIBITS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Bob! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 18, 2024

Leslie & Rusty Both Do a Great Job For Me At Their Service Department. I Trust Their Judgement If I Require Additional Service Work. Also The Mechanics Do A Great Job.They Provide Quality Work At A Fa More

by GSHERUDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 17, 2024

On time service easily scheduled around my day. Good follow up explanations on site after my appointment More

by DWAYNEAREHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

November 16, 2024

Rusty and Leslie teamed up to quickly check me in. The service was excellent, the oil change was done in a very timely manner and at a competitive price. Leslie checked me out with a friendly smil More

by DHAGELIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

November 16, 2024

Vincent was great to work with. He answered all my questions and was able to run through a complicated company car issued recall situation extremely efficiently. Grateful for the su More

by HENDERSONKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Hendersonkr, thank you for sharing your positive experience with our team! We strive to meet our customers' needs and are delighted to have been able to assist you.

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