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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,361 Reviews
Call Service Center (610) 492-7109

1,361 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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December 21, 2024

Faulkner got me in immediately when I got a nail in my tire. They were courteous, kind and took care of my issue and had me on my way. More

by BBRADY728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 19, 2024

Good scheduling, vehicle serviced, and recommendations offered. Thanks Takia and Vince for your service towards excellence. More

by BRIAN.SPROWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
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December 19, 2024

2nd oil change on our one year old car. 2nd problem. After first oil change our car had an oil leak due to “Faulty O ring.” We needed to bring our vehicle in before next oil change was due More

by snjmarino
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know any names but people were. Fine
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December 18, 2024

Always very professional and courteous. The service is excellent and the vehicle is always ready when promised. More

by KKCJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Dec 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our service. Our team strives to maintain professionalism and ensure everything is ready on time for you. We look forward to serving you again soon!

December 18, 2024

We always have a positive experience when we come for service. St the dealership. That’s one of the reasons we continue to come to Faulkner. More

by WALLER.VALERIE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust in Faulkner! We're so glad to hear that you always have a positive experience with us. We truly appreciate your loyalty and look forward to providing you with excellent service for many years to come!

December 18, 2024

My service was handled in a timely manner. Customer service was outstanding. I was informed of all that was done and offered the special price. More

by PAMCRENSHAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Calvalcanti
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Dec 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

December 15, 2024

The service provided was prompt, courteous and professional. Very happy with it. Thank you from a satisfied customer. More

by mjjmsimek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 13, 2024

Excellent service. Vince was very helpful and good at explaining the condition of the car and what needed to be done. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We’re so glad to hear that Vince was helpful and took the time to explain everything clearly. We strive to provide excellent service, and it’s great to know that we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

December 13, 2024

Amazing service and easy process for my vehicle purchase. Sales team and management showed exceptional customer service. More

by Mattwade1095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your fantastic review! We're so glad to hear that you had an easy and seamless experience with your vehicle purchase. It’s great to know that our sales team and management provided exceptional customer service. We truly appreciate your feedback and look forward to assisting you again in the future!

December 13, 2024

Oil change and multi point inspection on my new Canyon truck. Completely satisfied and communication was terrific. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

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