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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,660 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,660 reviews

October 19, 2024

The body shop did a fantastic job repairing my buick encore gx. The repair was fast, the quality was fantastic. More

by ROBERTTRINKLEIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body Shop
Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our Body shop. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 19, 2024

Faulkner was a great experience from start to finish. The staff was cordial and knowledgeable, I am so pleased with my purchase of a new envision avenir. More

by JMTRN88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

October 18, 2024

Always friendly and accommodating. Any additional service needed you are called. Service technicians keep your car clean. More

by BMURREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie - service tech
Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

October 18, 2024

Did a great job with repairs to my car in a timely fashion. Very pleased More

by carolkealey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Carol, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

October 18, 2024

I've had some very bad experience's at this dealership in the past with service and selling me items I did NOT need for the repair.. I only use this location because of Leslie Hurst. She is such a wonderful More

by ajs81959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We apologize for your past experiences but we are glad Leslie has earned your trust! Please let us know if we can help with anything more.

October 16, 2024

Excellent customer service. Buying a car gets complicated with figures and paperwork. My salesman made it a good time overall. More

by SWROSS.EMAIL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris D'Amico
Oct 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, SWRoss! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 14, 2024

Advisor very prompt and courteous. Facility very clean, all personnel knowledgeable. Only 1 question could not answer-when is GMC Corporate take care of the 2017 Yukon XL Denali transm More

by bdodge1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review regarding our Service department and facility, bdodge! We apologize we cannot answer your question, as this is a question for the manufacturer.

October 13, 2024

Fast and helpful. Always prompt and clear about what needs to be done and why. More

by Gkeosayian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Gkeosayian! We're always here to help if anything else comes up!

October 12, 2024

Professional, welcoming atmosphere with prompt and expert service. Thank you for helping me feeling valued. More

by SUDIE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

October 12, 2024

Called me said my truck was finished when I showed up it was still not running correctly took a whole week for them to fix it after wasting my time More

by charlie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
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