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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,018 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,018 reviews

January 03, 2025

Friendly and professional service from making appointment to arrival and communication while waiting on completion More

by GRATKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 02, 2025

Quick competent service at a fair price. Very happy with the results and will continue to have my vehicle serviced at Faulkner More

by CARRCREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 02, 2025

This was the second purchase from Faulkner and Tom Delgott. Excellent experience, I travel 60 miles to deal with these folks. More

by JOHNPHILLIPS55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

January 02, 2025

John and the dealership have always been great to work with. Very friendly and easy to deal with. They create product loyalty. More

by JED5218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
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Jan 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear that John and our team have consistently provided you with great service. Creating lasting relationships and building product loyalty is what we aim for, and it's wonderful to know we’ve achieved that with you. We truly appreciate your continued trust and look forward to working with you again in the future!

January 01, 2025

Service department has always been top notch on all my vehicles that I have purchased at Faulkner GMC More

by ADAVIS2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust and positive feedback! We're thrilled to hear that our service department has consistently provided top-notch care for all your vehicles. It's always our goal to offer exceptional service, and we’re glad to know we've met your expectations. We look forward to continuing to serve you and keeping your vehicles in great shape!

January 01, 2025

Professional, helpful, and friendly. The place is clean and comfortable. Thank you for keeping me updated through email. More

by ANIS31154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danial in the parts department
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Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

December 31, 2024

Courteous and professional people in service. Picked up vehicle at my work today and returned it when it was done. The invoice was electronic and payment was easy.!Would recommend! More

by CINDYHALDEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our service team. It’s great to know that the convenience of picking up and returning your vehicle, along with the easy electronic invoice and payment, made the process seamless for you. We truly appreciate your recommendation and look forward to serving you again in the future!

December 29, 2024

We appreciate Leslie so much! She is so knowledgeable and makes the experience as smooth as possible. More

by Brakekt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words! We're so glad to hear that Leslie provided you with such a smooth and knowledgeable experience. We truly appreciate your feedback and are grateful for the opportunity to assist you. We look forward to working with you again in the future!

December 29, 2024

They were really helpful and great to work with. Answered all my questions and walked away happy. More

by carolynseugling
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Carolyn! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 28, 2024

Excellent service. Easiest car purchase I have ever experienced. Highly recommend this team if you are looking for a new SUV. More

by Shulnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

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