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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,660 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,660 reviews
November 05, 2024
Leslie is very good at communicating and getting an issue resolved. I had two recalls and she advised it would take three hours. I scheduled an appointment for 8:15am and left at 11:30am just as she advised. resolved. I had two recalls and she advised it would take three hours. I scheduled an appointment for 8:15am and left at 11:30am just as she advised. With two kids waiting, she was very accommodating. More
by IAN.OELSCHLEGEL
Verified CustomerEmployees Worked With
November 04, 2024
Everyone was very helpful and knowledgeable with the product. We were greeted at the door and It was a painless process. product. We were greeted at the door and It was a painless process. More
by GERRI24
Employees Worked With
November 02, 2024
Brought truck in for inspection. Was told I needed a gas cap to pass the emissions test. I told Rusty that your Faulkner Service Center just replaced the gas cap six months ago. Rust Was told I needed a gas cap to pass the emissions test. I told Rusty that your Faulkner Service Center just replaced the gas cap six months ago. Rusty talked with service manager. Came back to me and said "the wrong adapter was being used by an inexperienced service technician". Correct "emissions adaptor" was now used and passed test with no problems. Later, he then told me I need $1,500.00 worth of control arm work to pass inspection. I declined work and took the truck to a nearby inspection center. Mechanics said nothing was wrong and truck passed inspection for $95.00 I had a bad experience with your service dept. my last visit as well, but decided to give you folks another try this time. I have no faith in your service dept. and will not be returning. If you wish to contact me, feel free. I would love to explain my previous visit as well as this one and how poorly service was provided. More
by ROAKESIII
Employees Worked With
Rusty
November 01, 2024
I was looking to trade a vehicle in for something larger but in my budget. Adam and John were very helpful with the process and made everything extremely smooth and fast. I would recommend them to anyone. T but in my budget. Adam and John were very helpful with the process and made everything extremely smooth and fast. I would recommend them to anyone. Thanks for helping me out and the great experience! More
by AMBERLYRAJKOWSKI
October 31, 2024
The oil change was done on October 25, 2924 and my cupholder lid was fixed. Thankyou so much. I appreciate those who worked on fixing my stuck lid in my Cadillac. cupholder lid was fixed. Thankyou so much. I appreciate those who worked on fixing my stuck lid in my Cadillac. More
by MBIRVINE
Employees Worked With
Vincent
October 31, 2024
First class service from start to finish. Excellent customer service, I would highly recommend Faulkner West Cheyer for all of your automotive needs. Excellent customer service, I would highly recommend Faulkner West Cheyer for all of your automotive needs. More
by Bryanoreilly60
Employees Worked With
October 31, 2024
My repair started on October 10 and thru all the steps of finding the problem,ordering a part, doing the repair, l was kept informed of the progress. I was provided rides to and from work and received a rent finding the problem,ordering a part, doing the repair, l was kept informed of the progress. I was provided rides to and from work and received a rental car when necessary. A+ process and repair. A+ Service! More
by HAYJUDE69
Employees Worked With
Vincent gets 5 stars!!!!
October 31, 2024
Everyone is kind and courteous. Leslie is especially thorough and astute. Service charges are reasonable. Leslie is especially thorough and astute. Service charges are reasonable. More
by DANIELGSALSBURY
October 30, 2024
Easy to do business with. Excellent customer service from honest and trustworthy team of people. Highly recommend Faulkner group as I have purchased from two separate dealers Excellent customer service from honest and trustworthy team of people. Highly recommend Faulkner group as I have purchased from two separate dealers in the Faulkner group. More
by COCKERRF
