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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,658 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,658 reviews
November 12, 2024
Very nice to work with. They communicate very well with their customers.my local dealer for car eepairs. They communicate very well with their customers.my local dealer for car eepairs. More
by JOEMEEHAN
Verified CustomerEmployees Worked With
November 10, 2024
Always had excellent service from this dealership. Bought my last 2 Buicks from them. Needed inspection and emissions done. My only issue was black marks from someone's feet getting in and out of the Bought my last 2 Buicks from them. Needed inspection and emissions done. My only issue was black marks from someone's feet getting in and out of the car. Also they usually wash the car after service, not this time. But overall very satisfied. More
by EDOCBANDIT
Employees Worked With
November 08, 2024
Leslie was great. ..she greeted me with a big smile and quickly understood why I was there. The service was completed in a timely manner...A+ to all!! ..she greeted me with a big smile and quickly understood why I was there. The service was completed in a timely manner...A+ to all!! More
by DHAGELIN
Employees Worked With
November 07, 2024
I needed service on my car and called the dealership and Vincent Cavalcante Answer the phone and he was so patient and professional and detailed oriented. I was so impressed with him. In the past, I have m Vincent Cavalcante Answer the phone and he was so patient and professional and detailed oriented. I was so impressed with him. In the past, I have met service people who were frustrated or angry, and just not happy with their jobs all except Leslie Hurst in service - she seems to be the conflict resolver and makes the customer happy and understand what is happening or why the car is taking longer than normal when I wait . When I brought my car in to drop off for the work to be done, Vincent was there to check me in and take my key. He was very informational and patient with me explaining exactly what was gonna happen the next day. I like friendly and happy individuals and Vincent is one of them. The next day he called me In the morning to explain that the issue is not covered under warranty and what the cost would be. He needed my approval before going ahead and doing the work since it was going to cost me. He called about two hours later to say the work has been completed in the car is ready for pick up whenever I can get there. Upon pick up, Vincent was available for me and he showed me the paperwork and the cost and walked me to the cashier i’ve never had a service person be that happy calm, patient, friendly knowledgeable, detail, oriented, and just plain out a good guy if Vincent hadn’t been that way, I was going to take my GMC elsewhere for service work I hope Faulkner treats him right because he is an asset to the company and service department More
by KARENPATRICK17
Employees Worked With
Vincent Cavalconti - service
November 07, 2024
Great experience as alway Leslie! I really appreciate you getting my truck in so quickly. Thank you for all you do! I really appreciate you getting my truck in so quickly. Thank you for all you do! More
by Foolmeonce
Employees Worked With
November 06, 2024
Please stop contacting me. I receive countless emails and phone calls to review my service or schedule an appointment. Even after I scheduled an appointment I got emails remind I receive countless emails and phone calls to review my service or schedule an appointment. Even after I scheduled an appointment I got emails reminding me to schedule a service appointment. Please change my settings so I am contacted less! More
by SCOTT.STEFFY
Employees Worked With
November 05, 2024
Leslie Hurst is absolutely fantastic! I have had several of our diesel company trucks with issues over the year. She updates and explains things clearly and when I have had issues, she’s I have had several of our diesel company trucks with issues over the year. She updates and explains things clearly and when I have had issues, she’s on it. I specially drive my Chevy and GMC vehicles to this dealership because of this service. Also the Diesel mechanic is awesome older gentlemen but I forget his name right now More
by Jjmc
Employees Worked With
November 05, 2024
Leslie is very good at communicating and getting an issue resolved. I had two recalls and she advised it would take three hours. I scheduled an appointment for 8:15am and left at 11:30am just as she advised. resolved. I had two recalls and she advised it would take three hours. I scheduled an appointment for 8:15am and left at 11:30am just as she advised. With two kids waiting, she was very accommodating. More
by IAN.OELSCHLEGEL
Employees Worked With
November 04, 2024
Everyone was very helpful and knowledgeable with the product. We were greeted at the door and It was a painless process. product. We were greeted at the door and It was a painless process. More
by GERRI24
Employees Worked With
