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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,998 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,998 reviews

June 03, 2025

Brett was very efficient, knowledgeable and easy to work with. He was very clear on my needs More

by JOE.IAVARONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
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Jun 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Joe! We're glad to hear Brett provided such efficient and knowledgeable service. It's great to know he clearly understood your needs and made the process easy. We appreciate your feedback and hope to work with you again in the future!

June 03, 2025

Brett and John were very nice and personable. Knowledgeable about my truck and my options. I didn’t feel like I was treated in a way that I needed to bring my husband! I have never been treated s More

by KESPOSITO28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, we really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

June 03, 2025

Took my SUV in for an oil change and filter replacement. The staff was extremely friendly and helpful. I waited for my car instead of dropping it off. The waiting room was spacious and clean with free wifi. More

by dennisb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Cavalcante
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Jun 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Dennis, Thank you for taking the time to share your experience! We're glad to hear that your visit for an oil change and filter replacement went smoothly and that our team made you feel welcome and taken care of. It’s great to know you enjoyed the comfort of our waiting area, we try to make it as relaxing and convenient as possible for our guests. We truly appreciate your kind words and look forward to seeing you again for your inspection and hopefully helping you find that perfect truck when the time comes!

June 02, 2025

Work was done quickly and professionally. God communication with the Service Manager. Truck was ready when promised More

by gharring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Klos
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Jun 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, gharring! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 02, 2025

This has been the worst experience that we ever endured buying a car. First inform as we signed the papers then we got a call so we couldn’t get Truck because the dealership in New Jersey where it was comi More

by DPERRY62.DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Delgott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2025

Arrogant and dismissive I will likely never do business with this Faulkner dealership again! I will likely never do business with this Faulkner dealership again because of Michael Strohmetz! More

by Gerrry RUFFENACH
Recommend Dealer
No
Employees Worked With
Michael Strohmetz
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June 02, 2025

The entire experience was very enjoyable and without any pressure. Everyone was very pleasant and a pleasure to work with. More

by EJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Jun 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi EJ. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

May 31, 2025

Good job very satisfied with the work that was performed and my service advisor Leslie kept me well informed More

by Harold Asparagus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Harold, for the kind words! We're happy to hear you were very satisfied with the work performed and that Leslie kept you well informed throughout your visit. We appreciate your trust in us and look forward to serving you again in the future.

May 30, 2025

Brett was awesome to deal with as a Salesperson. Kept us up to date on the delivery of our vehicle and thoroughly explained everything about it upon pick up. Even stayed late to accomodate us. Th More

by MENDENHALLFARM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words! We’re thrilled to hear that Brett provided such a great experience throughout the process from keeping you informed to staying late to ensure everything was perfect at delivery. Going the extra mile is what we strive for, and we’re glad Brett made that happen for you. Thanks again for choosing Faulkner, we hope you’re loving your new vehicle!

May 30, 2025

Brett was awesome to deal with. Kept us up to date on the delivery date of our vehicle and thorough explained everything about it upon pick up. Even staying late to accommodate us More

by MENDENHALLFARM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words! We’re thrilled to hear that Brett provided such a great experience throughout the process from keeping you informed to staying late to ensure everything was perfect at delivery. Going the extra mile is what we strive for, and we’re glad Brett made that happen for you. Thanks again for choosing Faulkner, we hope you’re loving your new vehicle!

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