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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,660 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,660 reviews
July 07, 2018
Service / Lease Ms. Hurst explained to my satisfaction a question I had related to a charge. She was professional and personable when called to the cashier's area. Ms. Hurst explained to my satisfaction a question I had related to a charge. She was professional and personable when called to the cashier's area. Magali DeClet in Sales was professional and assisted me in making the transition to a new lease with an Envision. Matt in Finance was thorough and helped, as well, to make it a smooth transition. More
by NancyA
Verified Customer
July 06, 2018
Great Ms. Hurst is very professional and very clear when she explained what work needs to be done to your vehicle and why. Also any Diagnostic Reading which Ms. Hurst is very professional and very clear when she explained what work needs to be done to your vehicle and why. Also any Diagnostic Reading which may needs to be address in future. More
by JPARRISHNYC
Employees Worked With
July 05, 2018
Vehicle was done in a timely manner and expertly serviced. I would highly recommend Faulkner Buick/GMC dealership for your service needs as well as a new vehicle purchase. Our service rep Leslie Hurst treated I would highly recommend Faulkner Buick/GMC dealership for your service needs as well as a new vehicle purchase. Our service rep Leslie Hurst treated me with professionalism and very curtiously. More
by DONSJ3CUB
Employees Worked With
July 04, 2018
Been going for years (due to warranty) - still no love Review based on years of going here, not just my most recent Been going for years and always like Groundhog Day... They treat me like we are new c Review based on years of going here, not just my most recent Been going for years and always like Groundhog Day... They treat me like we are new customers They never can tell if this is a repeat issue, or connected to a previous issue (stock/Strut/engine bracket) It is rarely ready when you expect it (hours became days became a week and always ME calling for an update) When paying they have “forgotten” charges and then need to add to the bill more than once Nice waiting area Clean bathrooms Free coffee and WiFi Courtesy driver is very nice More
by Brown Enclave
Employees Worked With
James Keyser
July 03, 2018
New Lease Friendly, easy and quick process from Perry in sales and Matt in finance. I dont enjoy buying cars and Perry made it as easy as possible. No fuss no Friendly, easy and quick process from Perry in sales and Matt in finance. I dont enjoy buying cars and Perry made it as easy as possible. No fuss no muss!! More
by AMSMITH48
Employees Worked With
July 03, 2018
Enjoyable, highly professional, informative about the Lacros Mr.Perry, was highly professional, friendly, and set me and my wife at ease to explore the offerings of Faulkner Auto Co. T the age of 82 years I hav Mr.Perry, was highly professional, friendly, and set me and my wife at ease to explore the offerings of Faulkner Auto Co. T the age of 82 years I have had many purchases of automobiles. This was the first one that I and my wife enjoyed. We will definitely return to Mr. Perry for our next purchase as well as recommending the Faulkner Co. He set an atmosphere of trust in his presentation with us. Thank you. More
by MARSHALL19460
Employees Worked With
July 02, 2018
Expensive A hose replacement on the AC was estimated at a $700 repair. Our service rep was able to knock some off the price, but makes me wonder if the repair A hose replacement on the AC was estimated at a $700 repair. Our service rep was able to knock some off the price, but makes me wonder if the repair work comes with a commission attached. Got the hard sell about it being hot out and a heat wave coming. I did some searching online and the repair was on average at least $200 more expensive than other online estimates. More
by Abc123
Employees Worked With
James Keyser
June 30, 2018
Great service I made an appointment to have my truck serviced because the air conditioner was not working correctly. The staff at GMC are terrific. I would recomme I made an appointment to have my truck serviced because the air conditioner was not working correctly. The staff at GMC are terrific. I would recommend anyone who needs service on their GMC To drop it off at Faulkner you will not be disappointed. More
by D.M.Rav
Employees Worked With
Jack Platt
June 29, 2018
Great Experience as Usual! Always have a great experience at Faulkner, which is why we've been customers for 20 years. They always treat us in a friendly and respectful manner, Always have a great experience at Faulkner, which is why we've been customers for 20 years. They always treat us in a friendly and respectful manner, and we end up arriving at a deal that works for both of us... There service department is also excellent as well. Highly recommend Brett to anyone looking for a new car... More
by EDWARDHARDING
June 29, 2018
Faulkner service team wins again Faulkner does a great job with service, my recent visit was another good example. I came in for inspection and they had me in and out under 90 minutes Faulkner does a great job with service, my recent visit was another good example. I came in for inspection and they had me in and out under 90 minutes and replaced two bulbs they found to be faulty too! Jim is an ace and takes good care of me... More
by S_DEMPSEY
Employees Worked With
James Keyser
