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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,660 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,660 reviews
July 31, 2018
Recall on new vehicle My salesman Perry was great very easy to work with, always reaching out to check up on you after a purchase or lease . Mike the sales manager excepti My salesman Perry was great very easy to work with, always reaching out to check up on you after a purchase or lease . Mike the sales manager exceptional very knowledgeable and clear about products Great customer service. Jack platt great as well in the service area More
by GLINAWEAVER
Verified Customer
July 30, 2018
Poor customer service I would give a zero if I could. The service dept provided an initial estimate of 2 hours, which was agreeable. However it took 4. Worse than that, I would give a zero if I could. The service dept provided an initial estimate of 2 hours, which was agreeable. However it took 4. Worse than that, the service dept provided me with NO status updates, while customer after customer came and went. After 4 hrs I went and asked for a status - I was told 15 mins - 40 mins later I was finally able to leave with my car. A disgrace. More
by jshrimp25
Employees Worked With
James Keyser
July 26, 2018
Excellent service I wish to thank you for a great job. Everyone was so nice. Micheal did a great job. The car looks great. Job well done. I wish to thank you for a great job. Everyone was so nice. Micheal did a great job. The car looks great. Job well done. More
by RBECKER2
Employees Worked With
Michael Dijulio
July 25, 2018
A dash service light came on the day before a scheduled long Arrived at service before opening time on Saturday. Service representative, Leslie, took car in immediately to have a tech check the problem. Needed Arrived at service before opening time on Saturday. Service representative, Leslie, took car in immediately to have a tech check the problem. Needed to order a part but not be available prior to our departure. Assured us that ok to drive. Will schedule repair when we return. So grateful for the care and prompt attention given my wife and me. Thanks More
by TMALE
Employees Worked With
July 25, 2018
Treat you it's their car Very pleased with Jim the service mgr., feels like he treats my car like it was his car., I lease my cars at Faulkner due to the great service offered Very pleased with Jim the service mgr., feels like he treats my car like it was his car., I lease my cars at Faulkner due to the great service offered by Jim. More
by DONPRICE71
Employees Worked With
James Keyser
July 24, 2018
Highest level of Service available. Service Team is excellent. Friendly, informative and honest. Would not take my GMC anywhere else for work. I drive past several other GM Dealers to ha Service Team is excellent. Friendly, informative and honest. Would not take my GMC anywhere else for work. I drive past several other GM Dealers to have Faulkner of West Chester perform the services to my Sierra. More
by JONPAP
Employees Worked With
Other Employees :
Hugh Gillespie, Matt Corcoran, Paul Johenning, James Keyser
July 24, 2018
Very Easy new car buying experience Perry and Matt were a pleasure to work with. They respected what was important to me and helped get me into the car I wanted. At no point did I feel Perry and Matt were a pleasure to work with. They respected what was important to me and helped get me into the car I wanted. At no point did I feel pressure to buy anything I didn't want and they worked to accommodate my needs. More
by RSS25
July 24, 2018
Good staff good work! Faulkner has serviced our gmc truck and Buick car for three years. Always satisfied. I am not sure any other dealership has caring employees, great se Faulkner has serviced our gmc truck and Buick car for three years. Always satisfied. I am not sure any other dealership has caring employees, great service and overall excellence experience. More
by ARM5
July 23, 2018
Problem Solved I bought a used truck from this dealership and several days later the check engine light came on. I placed a call to Hugh Gillespie (sales manager) wh I bought a used truck from this dealership and several days later the check engine light came on. I placed a call to Hugh Gillespie (sales manager) who directed me to service. I was able to get a service appointment right away! Jim Keyser (service advisor) was friendly and ready to help. My problem was quickly diagnosed and corrected. I appreciate the service that I received from Tony Mazzola (sales), Hugh Gillespie (sales manager) and Jim Keyser (service) and would recommend this dealership. Other great Faulkner employees that have helped me with this purchase are Karl Graves in Finance, Melissa Carpenter and Joe Messina in Parts. More
by S ETHRIDGE
Employees Worked With
Hugh Gillespie, Tony Mazzola, Melissa Carpenter , Karl Graves, James Keyser
July 23, 2018
Very professional I really enjoyed the new buying process. Bryant was so professional. He made the process very easy. He went over all the details and told me what to I really enjoyed the new buying process. Bryant was so professional. He made the process very easy. He went over all the details and told me what to bring ahead of time. More
by NLICF
Employees Worked With
