Faulkner Buick GMC West Chester, INC.

Service is excellent, shuttle driver is not so good The service is always excellent but your shuttle driver said he didn’t use addresses to get people to their destination nor does he use the gps in the The service is always excellent but your shuttle driver said he didn’t use addresses to get people to their destination nor does he use the gps in the car. He took me out to West Chester pike which is the opposite direction of where I needed to go. Telegraph road is not near Reservoir Road in West Chester! What should have taken 10 minutes took nearly a half hour and I was almost late to work. Please get a shuttle driver who will listen to the customer’s street address or use the gps. More

Great Experience! From the start Perry was very informative and helpful in helping me make my decision. He went above and beyond, I would recommend highly recommend him From the start Perry was very informative and helpful in helping me make my decision. He went above and beyond, I would recommend highly recommend him & the team at faulkner Buick GMC, I love my 2018 terrain. Everyone was very helpful & nice including Matt Corcoran & Mike Strohmetz! Made for a very smooth process. Thank you all again! More

BAD to GREAT Once I got past my historical salesperson, the experience was GREAT. I reached out to Tony Mazzola and left THREE voicemails, none of which we returne Once I got past my historical salesperson, the experience was GREAT. I reached out to Tony Mazzola and left THREE voicemails, none of which we returned. I then got connected to management and ultimately Brad who did a wonderful job leading me through the purchase. The average rating is because it went from the lowest possible to excellent. More

easy experience they did what they say they would for the price they said they would. everyone was pleasant and professional.i would recommend faulkner to anyone l they did what they say they would for the price they said they would. everyone was pleasant and professional.i would recommend faulkner to anyone looking for a car. More

CTS-V work from semi-truck tire damage. Excellent workmanship and very professional service. I dropped the vehicle off and within 48 hours had a detailed and honest estimate. Worked with Excellent workmanship and very professional service. I dropped the vehicle off and within 48 hours had a detailed and honest estimate. Worked with my insurance company in a very timely manner. More

Helped me in a pinch! Before heading out of town for the weekend, our Terrain wouldn't start. We jump started it twice and decided it wouldn't be safe to drive 3 hours awa Before heading out of town for the weekend, our Terrain wouldn't start. We jump started it twice and decided it wouldn't be safe to drive 3 hours away so called the Faulkner Service Department who squeezed us in on a busy Saturday. Within an hour and a half, we had a new battery and were on our way. Thank you, Leslie, for having our car serviced so quickly! More

Routine maintenance I actullay enjoy taking my car to be serviced- my service advisor is so friendly & helpful! She goes out of her way to make sure that I understand and I actullay enjoy taking my car to be serviced- my service advisor is so friendly & helpful! She goes out of her way to make sure that I understand and am happy with the work that is being done to my vehicle. She always has a smile and is a pleasure to be around More

An hour away... Faulkner GMC is worth the Drive We have dealt with every department at this dealership, and can absolutely tell you that the tone set at the top must be one of striving for greatness We have dealt with every department at this dealership, and can absolutely tell you that the tone set at the top must be one of striving for greatness and exceptional customer service. We have been treated beyond fairly by the sales team, the finance department, parts department, bodywork department and Jim Keyser representing their Service Department. In our most recent visit, we found Jim to be particularly helpful it is explanation of the cars needs the costs involved in future suggestions for repairs on the horizon. I’m generally not that happy with someone delivers news that my car needs several hundred dollars worth of work. Somehow when Jim Tells me what my car needs, the value and necessity of his recommended repairs is undeniable. We already know that our next visit will include new brake pads. I’ve never met Mr Faulkner, but must say his team treats us like he is my long time friend. What a gift! More

Great job! My car was in for several days and they gave me a loaner car. I dealt with jack in service. He was courteous and quick to respond. My car was in for several days and they gave me a loaner car. I dealt with jack in service. He was courteous and quick to respond. More

Quality service, time was longer than expected I only have my Faulkner vehicle serviced here. Everyone I have dealt with has been friendly and professional. I had an appointment for the state inspe I only have my Faulkner vehicle serviced here. Everyone I have dealt with has been friendly and professional. I had an appointment for the state inspection, oil change, and tire rotation, and I would wait for my service. My vehicle has 23,000 miles and didn't need anything additionally. The service time was close to 3 hours. I had anticipated 1.5-2 hours. I didn't ask at the time of scheduling what would be the estimated time. I don't know if this is the required time, just didn't think it would take that time. I will ask next time and leave the vehicle if I need to. Thanks. More