Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,576 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
By Type
Showing 1,576 reviews
August 13, 2018
Professional and Friendly! After having my Escalade totaled in an auto accident, I needed to find a replacement. Faulkner Buick Gmc had the perfect replacement in their used aut After having my Escalade totaled in an auto accident, I needed to find a replacement. Faulkner Buick Gmc had the perfect replacement in their used auto inventory. The employees I dealt with were very knowledgeable and easy to work with. We ended up buying a replacement that was only 2 years old with low mileage and a very reasonable price. Although we are not locals, the extra drive was well worth our time and effort. We will certainly consider this dealership for our future needs. More
by STEVE H.
Verified Customer
August 13, 2018
tire repair Repaired tire. They were fast, friend, very accommodating. I called to say my light was on for low tire. They said bring it over at earliest convenie Repaired tire. They were fast, friend, very accommodating. I called to say my light was on for low tire. They said bring it over at earliest convenience. I did. They worked on it & plugged a nail hole while I waited, More
by BJLSTEVENS
Employees Worked With
August 10, 2018
yearly inspection Jim Keyser has taken care of this Buick and another before it. I feel very confident in his care. He does a super great job and always lets me know Jim Keyser has taken care of this Buick and another before it. I feel very confident in his care. He does a super great job and always lets me know the who situation and whether I have to respond to a repair this time or next. I appreciate this as I am on a Retirement single income and it gives me a good feeling to my what my options are. Jim, always smiling too! He knows his job and how best to help the client. Thank you, Jim!! More
by AUDBEACHCOTTAGE
Employees Worked With
Robin, with checkout, James Keyser
August 10, 2018
Top notch service My experience at Faulkner has been great! Jack, Leslie, Jim and the rest of the staff are very courteous and helpful. Also appreciate the shuttle ser My experience at Faulkner has been great! Jack, Leslie, Jim and the rest of the staff are very courteous and helpful. Also appreciate the shuttle service when I need it. Would definitely recommend to others! More
by JUDYVMAGEE
August 09, 2018
Easy to work with Quality service provided in a friendly atmosphere. They made it easy to get my regular maintenance done, while not missing anytime at work. Thank you Quality service provided in a friendly atmosphere. They made it easy to get my regular maintenance done, while not missing anytime at work. Thank you to the entire staff! More
by LANDHO
Employees Worked With
August 08, 2018
Good but not very communicative! The auto service is good but the customer service needs work. I get a call that my car is ready but no information is offered. I had to ask what was The auto service is good but the customer service needs work. I get a call that my car is ready but no information is offered. I had to ask what was done and if there were any issues. During the call I felt that the technician was in a hurry to get off the phone. When I picked up my car, the only person to greet me is the cashier who tried to answer my questions about what the charges were but admitted she really didn’t know much about cars. More
by JANETRN55
Employees Worked With
Jack Platt
August 08, 2018
Great Service Appreciate online scheduling, personable service when on location and integrity in service. Would definitely recommend this place to friends and famil Appreciate online scheduling, personable service when on location and integrity in service. Would definitely recommend this place to friends and family. They are a place of integrity in service. More
by CWHITE8181
Employees Worked With
James Keyser
August 08, 2018
Quick annual inspection. Excellent as usual. JIM KEYSER keeps me coming back to the dealer for my service. I appreciate all my past data being available so JIM and I can check Excellent as usual. JIM KEYSER keeps me coming back to the dealer for my service. I appreciate all my past data being available so JIM and I can check when the last time specific work was done etc. More
by JOHNSZAL
Employees Worked With
James Keyser
August 07, 2018
Repair transmission issue Faulkner was great, They quickly helped me diagnose an issue with the transmission on my GMC Yukon which was under warranty. Truck was fixed on time a Faulkner was great, They quickly helped me diagnose an issue with the transmission on my GMC Yukon which was under warranty. Truck was fixed on time and without issue. More
by BRADJDEH
Employees Worked With
Jack Platt
August 07, 2018
Failed inspection leads to gouging attempt Failed state inspection for brakes. I expected this, saw a promotion on the dealer website for $99 per axle, figured this was easiest. Service writer Failed state inspection for brakes. I expected this, saw a promotion on the dealer website for $99 per axle, figured this was easiest. Service writer tried to hit me for $1200 for brakes. Lost my lug key a few months back (when I had new tires installed at a different location). I had my truck in for service since then and now and had tires rotated with no issue. This time it was $125 for key removed because they need to destroy them. So I wonder if my tires were rotated or what. After I asked for the promo rate on brakes the kind tone changed to kind of condescending and rude. I still not use this location again. I have not been happy with their service for a while, this was the last straw. More
by AMLARISON
Employees Worked With
Not myjob
