Faulkner Buick GMC West Chester, INC.

Best car-buying experience to date! Dan and the Faulkner team were so easy to work with! We found a car online as we were browsing on a whim. After meeting with Dan, driving the car and Dan and the Faulkner team were so easy to work with! We found a car online as we were browsing on a whim. After meeting with Dan, driving the car and securing an awesome deal, we knew we had found our next family car. They made it super easy and painless, and were more than gracious with the deal they offered. We are in love with our car, and agree that it was by far the easiest car-buying process we’d ever been a part of. More

Felt very comfortable with Brett. He gave me such a great de Met all my needs for a new vehicle. Brett had an answer for all my concerns. Financing was Great and vehicle was ready for me!! Met all my needs for a new vehicle. Brett had an answer for all my concerns. Financing was Great and vehicle was ready for me!! More

Diisorganized and untimely I dropped off car the night before to make sure I’d have it back by lunch time, I had to call at 2:45 to check to see what the status was. They said i I dropped off car the night before to make sure I’d have it back by lunch time, I had to call at 2:45 to check to see what the status was. They said it was finished but simmdidnt call me to let me know. My husband went over to grab it, still waited 10 minutes for them to finish up. They replaced things in oil change without notifying me, making my bill higher than I anticipated. Was not satisfied with service. More

Efficient, Effective, and Kind Although a busy Friday, Leslie at Faulkner's could not have been more patient and helpful to me in getting my car analyzed, explained, and repaired. Although a busy Friday, Leslie at Faulkner's could not have been more patient and helpful to me in getting my car analyzed, explained, and repaired. I am always impressed with the professionalism and emphasis on excellence. While waiting I witnessed many interactions among petsonnel and clients, each admirable in attention and genuine kindness. More

New car sale pleasure the entire experience was a pleasure! I walked right into the show room and was greeted within 20 seconds by the sales manager. Mike was extremely hel the entire experience was a pleasure! I walked right into the show room and was greeted within 20 seconds by the sales manager. Mike was extremely helpful in locating the vehicle I found on the website. Brett too over from there and I was impressed on how much detail he knew about the vehicle I had chosen. When it came to the finance person, Matt was very organized and answered every question I had about our transaction. My overall experience was stress free! I knew what I wanted going in there from the website, Mike made me the best offer he had, and Matt closed the transaction in 45 minutes. Faulkner is an exceptional dealership! More

Upfront and Honest Emailed about a vehicle. I live over an hour away, and asked a few questions. Instead of giving that dealership genetic response of, come take a test Emailed about a vehicle. I live over an hour away, and asked a few questions. Instead of giving that dealership genetic response of, come take a test drive and a screenshot of what is already published, she gave a detailed email response explaining everything I asked. I decided to make the drive and this dealership was worth the drive. My wife and I were blown away. We've never been to a dealership that was so polite, honest, and helpful. My wife and I intend to go bask when it's time to replace her vehicle. Thank you! More

Excellent scheduling and service team response to my issue Excellent service, as always....Leslie is always a pleasure to deal with....My issue was fixed while I waited, and I was kept up to date on the progre Excellent service, as always....Leslie is always a pleasure to deal with....My issue was fixed while I waited, and I was kept up to date on the progress More

Excellent service!! I am a widow and I look for service professionals who are trustworthy. The professionals at Faulkner are very trustworthy. I once went to a dealer cl I am a widow and I look for service professionals who are trustworthy. The professionals at Faulkner are very trustworthy. I once went to a dealer closer to my home to have my car serviced but.i didn't feel as though I could.trust them. I ran back.to Faulkner!! Thank you for the level of excellence which has been evident in all of my dealings with your organization. More

Always great service It was crowded when I arrived and the power went out during my visit, but the employees kept their cool and everything was handled beautifully. It was crowded when I arrived and the power went out during my visit, but the employees kept their cool and everything was handled beautifully. More