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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,660 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,660 reviews
January 05, 2019
Above and Beyond! I went to two other Delco area dealers and was not impressed with their level of service. Then I decided to go to Faulkner. Wow what a difference. I I went to two other Delco area dealers and was not impressed with their level of service. Then I decided to go to Faulkner. Wow what a difference. I have bought several cars in my life and I have never had the level of service and satisfaction that the Faulkner team provided. It was the best experience I have ever had at a dealer. From the moment I walked in I was treated as if I was the most important person in the world. The sales and finance folks are outstanding. I never felt pressured and they gave me an incredible deal on my trade in and new purchase. I was so pleased after I bought a Yukon Denali, I bought a Sierra 1500. Thank you Faulkner. I will be sending my family and friends to you and we will be back. More
by Mike B
Verified Customer
January 05, 2019
They made buying a car easy! Nothing short of a miracle! We bought a new Buick Encore at the end of the year, a very hectic time for dealerships. However, as a customer, I was not rushed or pressured nor did We bought a new Buick Encore at the end of the year, a very hectic time for dealerships. However, as a customer, I was not rushed or pressured nor did my husband and I spend a lot of time there waiting and waiting as you usually do when purchasing a new or used car. It was painless. Congratulations, ladies and gentlemen! More
by CCBERGREN
Employees Worked With
Other Employees :
Chris?, Melissa Carpenter , Karl Graves
January 04, 2019
Service Jack, the service coordinator, the shuttle driver and all of the employees a Faulkner treat everyone in a professional manner. Their recommendations Jack, the service coordinator, the shuttle driver and all of the employees a Faulkner treat everyone in a professional manner. Their recommendations and fairness are right on target and help me to keep the Yukon "like new". Planning on next vehicle purchase at Faulkner because of the service experience... More
by JACK53
Employees Worked With
Jack Platt
January 04, 2019
I love going to this dealership . Everyone is always so kind and helpful. Every time I go in, all the employees are great! They explain everything thoroughly and completely. And . Everyone is always so kind and helpful. Every time I go in, all the employees are great! They explain everything thoroughly and completely. And always gives me a heads up on what is needed on my next visit. More
by happy camper
Employees Worked With
James Keyser
January 04, 2019
Overall, good experience...especially dueing year-end. I came in hoping to get a deal done and I did with Bryant. He was very personable and likeable. He was reccomended by my neighbor who has bought a few I came in hoping to get a deal done and I did with Bryant. He was very personable and likeable. He was reccomended by my neighbor who has bought a few cars from your dealership over the years. I thought the process went quickly considering the time of year and the fact that the suv just arrived/had to be assembled and inspected before I could drive away with it. I found everybody very friendly and helpful. I would definitely buy from your dealership again and reccomend you to others. More
by ANNEH127
January 04, 2019
They were nice and honest. Brett and Matthew were very kindly answering our questions patiently ... We appreciate their services and effort. It was nice to do business with th Brett and Matthew were very kindly answering our questions patiently ... We appreciate their services and effort. It was nice to do business with them. Thank you, More
by KIMS508
January 03, 2019
Positive Service Experience I brought my GMC Terrain in to service a problem relating to my exhaust system. The diagnosis was thorough and the problem (a complex one) was determ I brought my GMC Terrain in to service a problem relating to my exhaust system. The diagnosis was thorough and the problem (a complex one) was determined, explained clearly to me by Jim Keyser and then repaired. More
by shelpeskin
Employees Worked With
James Keyser
January 03, 2019
Service I would like to recommend a loaner service when vehicle is in shop ... dealer location is convenient as far as distance from residence but such an inc I would like to recommend a loaner service when vehicle is in shop ... dealer location is convenient as far as distance from residence but such an inconvenience when vehicle is in shop for several days and loaner program is not available. The shuttle service was a convenience though thank you. More
by vh
Employees Worked With
January 03, 2019
Excellent customer service From the time I walked in the door evrry staff member was very attentive and efficient. Even individuals that were not involved with the sale was very From the time I walked in the door evrry staff member was very attentive and efficient. Even individuals that were not involved with the sale was very friendly. More
by MALTRESSA
January 03, 2019
Love my new GMC Encore I highly recommend Faulkner GMC ! Great to deal with ! I was looking for a particular color and it quickly arrived to I could see in person . Brett Pa I highly recommend Faulkner GMC ! Great to deal with ! I was looking for a particular color and it quickly arrived to I could see in person . Brett Paden my salesperson was wonderful as was my fiancé person Karl Graves ! Quick and easy purchase More
by Nancy H
