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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,660 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,660 reviews
January 19, 2019
Auto Financing Requested financing as I was buying my Acadia off lease. Financing manager had everything ready and the process of financing thru the dealer was very Requested financing as I was buying my Acadia off lease. Financing manager had everything ready and the process of financing thru the dealer was very convenient. More
by SHELBELLDANIEL
Verified Customer
January 18, 2019
They Don’t Care About Us Faulkner Buick GMC in West Chester Is one of the worst dealerships I have been to. Imagine coming in to see a car, fall in love with the car, taki Faulkner Buick GMC in West Chester Is one of the worst dealerships I have been to. Imagine coming in to see a car, fall in love with the car, taking steps to get the car, money down, license, insurance, etc. You were calling the dealership every day or in contact with the salesman everyday to put a deposit down, but they say no just bring in all your paperwork and you will be fine. Then the day you have your paperwork and coming to pick up the car to leave with you get an email not phone call an email saying “they sold the car, their was nothing I could do”. Now you get on the phone with a finance manager and he can’t tell you how something like that happened. Guess it was to much pressure for him, so he has some xxxxx call me back that makes the situation worse by saying basically well the car was sold that is that nothing we can do now. And because I’m upset he also “says he’s glad we didn’t do business with you” How do you guys say you focus on customer service and you pull a stunt like that. You don’t care about the people that walk in that door it’s a bunch of xx you guys preach. Think twice before shopping here!! More
by Eddie0129
January 18, 2019
Awesome Very accommadating. Very courtesy. Love having hot coffee. Clean waiting area. Comfortable sitting area with tv. I hadn’t eaten breakfast so vendin Very accommadating. Very courtesy. Love having hot coffee. Clean waiting area. Comfortable sitting area with tv. I hadn’t eaten breakfast so vending machines had good options More
by TVINFOWOMAN
Employees Worked With
Cashier( new) I don’t know her name , Jack Platt
January 18, 2019
Jim is the best! Jim keyser always takes time to explain what service needs to b done & sees that its done correctly & in a timely manner. Hes always so busy, but is s Jim keyser always takes time to explain what service needs to b done & sees that its done correctly & in a timely manner. Hes always so busy, but is slways patient with me. More
by Betsy
Employees Worked With
James Keyser
January 17, 2019
Outstanding Service You will never be disappointed when getting your vehicle serviced at Faulkner Service Department of west Chester,There customer is there #1 priority,I You will never be disappointed when getting your vehicle serviced at Faulkner Service Department of west Chester,There customer is there #1 priority,I can tell you that from experience,they definitely go out of there way to please,I'll recommend them to all my friends. More
by FRED.DAIUTO
Employees Worked With
John,the Tech., Jack Platt
January 17, 2019
Great People From the moment I walked in I could tell this wasn't your normal dealership. Super customer service brought by genuine people, kudos to the Faulkner f From the moment I walked in I could tell this wasn't your normal dealership. Super customer service brought by genuine people, kudos to the Faulkner folks! More
by Mike K.
January 17, 2019
State inspection High prices for a ball joint replacement that was 100% more than what others charge, verified by checking other sources. High prices will drive this c High prices for a ball joint replacement that was 100% more than what others charge, verified by checking other sources. High prices will drive this customer away. More
by Jhg1954
January 17, 2019
Routine maintenance Car brought in for oil change, tire rotation and a new battery. They suggested doing a state inspection that was not due till March. During the insp Car brought in for oil change, tire rotation and a new battery. They suggested doing a state inspection that was not due till March. During the inspection they said the windshield wipers needed to be replaced to pass. I didn’t realize the high cost. The service took over 2 1/2 hours More
by Bobby
Employees Worked With
Jack Platt
January 16, 2019
2017 Sierra service Thanks to Jim - great work and great communication. And appreciate the follow up and thoroughness. I will be sure to bring my other vehicles in as we Thanks to Jim - great work and great communication. And appreciate the follow up and thoroughness. I will be sure to bring my other vehicles in as well. More
by jeffbensonjr
Employees Worked With
James Keyser
January 16, 2019
Great Service Great People I actually showed up a day early and they took me in anyway. The total was the estimate I was given. They are Pros! I will recommend them to my frien I actually showed up a day early and they took me in anyway. The total was the estimate I was given. They are Pros! I will recommend them to my friends. More
by SJDIRUSCIO
Employees Worked With
Jack Platt
