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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,660 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,660 reviews
January 25, 2019
Easy I had a very good experience with the dealership. My caddy had 2 safely recalls and they fixed it with no problems. They even gave me a loaner vehicle I had a very good experience with the dealership. My caddy had 2 safely recalls and they fixed it with no problems. They even gave me a loaner vehicle since they had to keep my car for a couple days. More
by Kappstrong
Verified CustomerEmployees Worked With
Other Employees :
Paul Johenning, Jack Platt, Ted Donnon, James Keyser
January 24, 2019
They got er done. I drove it on two days. Once I decided to buy, they located one with the options I wanted in New York. Then it turned out that one was damaged (small I drove it on two days. Once I decided to buy, they located one with the options I wanted in New York. Then it turned out that one was damaged (small dent), so they found one in Jersey. It took several days, but they got it done. More
by Buddy
January 23, 2019
Good Service I like to be recognized when I walk in. I also like too be able to wait for my car to be serviced, and Leslie always gives me good estimates of how l I like to be recognized when I walk in. I also like too be able to wait for my car to be serviced, and Leslie always gives me good estimates of how long the work will take. The waiting area is great and my car is almost always done in the expected amount of time. The service team is great at keeping me updated as necessary on the work being done on my car and if there are any questions that need to be answered. I would definitely recommend Faulkner in West Chester to friends. More
by MILLARD.JACKSONIII
Employees Worked With
January 23, 2019
Excellent costumer service When we came in to the dealership,we were greeted by Bud. He was very polite and professional. Bud was able to answer every question we had and was ve When we came in to the dealership,we were greeted by Bud. He was very polite and professional. Bud was able to answer every question we had and was very knowledgeable about the vehicles. At no point did Bud ever make us feel pressured into buying anything. Which was a good feeling. Especially after leaving a dealership right before we came to faulkner because of feeling like we were being pressured. We also didnt feel rushed by Bud, we had his attention the whole time we where there. We were really impressed when his phone rang and he said I'm not going to answer that because I'm helping you. That made us feel like he really cares about his customers. Thank you Stephen (Bud) Lloyd, John Simonelli & karl (financing Dept.)for great service and for helping us becoming one of your great customers. More
by Drawamatic
January 22, 2019
Exceeded expectations Jack and the team at Faulkner always exceed my expectations regarding friendly service with a smile, shorter than anticipated waiting times and Jack t Jack and the team at Faulkner always exceed my expectations regarding friendly service with a smile, shorter than anticipated waiting times and Jack taking his time to explain the diagnosis and subsequent follow up each step of the way. Another crucial thing Jack does is listen and ask probing questions. Although the service center is often very busy, he makes you feel as though you are the only he is working with. That is an art he has mastered. Thank you Jack! 😁 More
by SMOG4
Employees Worked With
Jack Platt
January 22, 2019
No wait, nice waiting area. Did not have to wait. Service done at a reasonable time. Friendly customer Service employee. Nice and very clean waiting area. Coffee available.Will b Did not have to wait. Service done at a reasonable time. Friendly customer Service employee. Nice and very clean waiting area. Coffee available.Will be back for service in the future even though I have another GMC Dealer closer to home. More
by NATIVA57RN
Employees Worked With
January 22, 2019
Antenna I had an antenna that was under warranty when I was last in. When I came in to get it done, I was told that there was no record of it in the system an I had an antenna that was under warranty when I was last in. When I came in to get it done, I was told that there was no record of it in the system and that is was also not under warranty anymore. The antenna was clearly labeled on my appointment reminder as the reason that I came in. I’m sure it was an honest mistake but it ended up costing me money as I had no choice but to get it fixed. I’d feel more comfortable going elsewhere in the future. More
by dpicinich
Employees Worked With
James Keyser
January 22, 2019
Fast and Courteous Service As always, I received fast and courteous service when I dropped my SUV off for its yearly inspection. The service desk is always friendly, and the me As always, I received fast and courteous service when I dropped my SUV off for its yearly inspection. The service desk is always friendly, and the mechanics are knowledgeable! More
by Randy P
Employees Worked With
John Super, James Keyser
January 21, 2019
great place Amazing helpful and caring people in the service department. Than you Faulkner for your wonderful service And to KAT for a hand when I needed one. Amazing helpful and caring people in the service department. Than you Faulkner for your wonderful service And to KAT for a hand when I needed one. More
by OKIE19968
Employees Worked With
Kathleen
January 21, 2019
Great service, friendly employees This is my second Terrain lease in a row. I came back because Faulkner has excellent service and knowledgeable employees. They gave me a fair deal a This is my second Terrain lease in a row. I came back because Faulkner has excellent service and knowledgeable employees. They gave me a fair deal and no run around. They truely understand that time is money, and service is the true differentiator! My sales person was Magali who took over for John who was promoted. Magali is a true professional and I will give her first shot at my future car needs for me and my family. More
by HHBERG510
