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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,660 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,660 reviews
February 04, 2019
Love our new Buick Encore The purchase of our new Buick Encore was an outstanding experience due to Bryant Pullins & John Simonelli. Bryant was an absolute pleasure to deal wit The purchase of our new Buick Encore was an outstanding experience due to Bryant Pullins & John Simonelli. Bryant was an absolute pleasure to deal with. He genuinely made us feel right at home & like we were a priority. John Simonelli pulled off a dealer trade to land us the car we were looking for. His dedication & service is unmatched. Faulkner Buick GMC is a top notch dealership with high quality people. We will be returning to Faulkner to fulfill all our vehicle needs in the future. More
by Joe & Kim
Verified Customer
February 04, 2019
Service takes too long I purchased my vehicle here in 2013. I used to get my oil changes/multipoint inspections here. Then the appointments started going 2-2.5 hours. I deci I purchased my vehicle here in 2013. I used to get my oil changes/multipoint inspections here. Then the appointments started going 2-2.5 hours. I decided to go to Roberts Chevy in exton. They used to complete the same tasks under the 2 hour mark. Unfortunately they moved to west Chester. So, I decided to try Faulkner’s again. I see that nothing has changed in 2 years. I had a 730 am appointment for my oil change/ tire rotation and left around 9:50. I’ll be trying the Chevy dealer down the street for my next visit Don’t get me wrong, they are polite and explain everything. However, the length of a visit is just too long and has happened far too many times. More
by AEROCHICNIC
Employees Worked With
James Keyser
February 03, 2019
A good experience Jack, my contact, stayed in communicationwoth me the entire time my truck was in for service. Since the part was on back order and it was a warranty r Jack, my contact, stayed in communicationwoth me the entire time my truck was in for service. Since the part was on back order and it was a warranty repair, he got me a loaner vehicle. The repair did not take as long as expected, and I had my truck back in reasonable time. This is my second repair at Faulkner, and both experiences have gone well. More
by Prof Paul
Employees Worked With
Jack Platt
January 31, 2019
Great experience This is our second vehicle purchase from this dealership, previously a used vehicle and this time a new vehicle. Excellent customer service all around This is our second vehicle purchase from this dealership, previously a used vehicle and this time a new vehicle. Excellent customer service all around. We had limited time to spend at the dealer and our salesman Brett made sure everything went quickly. More
by SciFi
Employees Worked With
January 31, 2019
New Yukon XL Denali We really dreaded the new car buying process and overall had a shockingly positive experience. Ended up with a great car at what we believe to be a fa We really dreaded the new car buying process and overall had a shockingly positive experience. Ended up with a great car at what we believe to be a fair deal! We all won! We worked with Joe Demarco and John Simonelli and we would recommend them both. More
by Sheila
January 31, 2019
Warranty Repairs Leslie did a great job through the GMC supply chain delays. Always kept me informed of progress until my truck was finally fixed. Great Job! Leslie did a great job through the GMC supply chain delays. Always kept me informed of progress until my truck was finally fixed. Great Job! More
by 2016 CANYON DIESEL OWNER
Employees Worked With
January 30, 2019
Oil change The service department is great. Jim always does a great job taking care of me and my car. He keeps me informed of where they are with service and wha The service department is great. Jim always does a great job taking care of me and my car. He keeps me informed of where they are with service and what to keep an eye out for. He doesn’t tell me things that need fixed when they don’t. He truly cares about his customers!! Thanks Jim! More
by kperhacs
Employees Worked With
James Keyser
January 30, 2019
Great. They were not able to get the problem right the first time, but worked hard to get it right the second time w/o any addittional charges. They were not able to get the problem right the first time, but worked hard to get it right the second time w/o any addittional charges. More
by NATIVA57RN
Employees Worked With
January 30, 2019
Routine Service Jim, Serv Mgr, did a good job figuring out what my problems were & suggested options/costs. During Servicing, Jim kept us informed on progress...an Jim, Serv Mgr, did a good job figuring out what my problems were & suggested options/costs. During Servicing, Jim kept us informed on progress...and explain things the mechanics picked up. Good visit & pleased with service. More
by RALPH66MG
Employees Worked With
James Keyser
January 30, 2019
My little blue SUV Thanks so much for all your help with purchasing my new vehicle. It’s always a little scary for me to make such a purchase but Magali, Toni and John d Thanks so much for all your help with purchasing my new vehicle. It’s always a little scary for me to make such a purchase but Magali, Toni and John did a great job and made me feel at ease. More
by MARGIEHARPER25
