Faulkner Buick GMC West Chester, INC.

Always a pleasure dealing with Jack Platt! Jack makes the whole process smooth and simple. He is friendly and knowledgeable and has respect for your time. I have been there a couple of times Jack makes the whole process smooth and simple. He is friendly and knowledgeable and has respect for your time. I have been there a couple of times with this vehicle and it has always been fixed right the 1st time. More

Good experience First time for service since we purchased our 2018 Certified Chevy Tahoe. Process was smooth and timely. What I really liked was being given a cost First time for service since we purchased our 2018 Certified Chevy Tahoe. Process was smooth and timely. What I really liked was being given a cost estimate for the 30,000 mile check as well as what it includes. Definitely enables us to plan ahead for that expense. More

xxxxxxx Everything have done very well, no complications, no questioning, no waiting time, especial recomendation to Leslie, wich has the most amazing actuit Everything have done very well, no complications, no questioning, no waiting time, especial recomendation to Leslie, wich has the most amazing actuitud with the customers More

very satisfied My engine light came on after my battery died. Called the dealership, brought it in and they handled the replacement of my battery and service quickly My engine light came on after my battery died. Called the dealership, brought it in and they handled the replacement of my battery and service quickly. More

Yearly inspection and repairs to our 2005 truck Great service. Ted Donnon has been my go to person when I need maintenance and repairs to any of our vehicles. Ted is honest and always professional! Great service. Ted Donnon has been my go to person when I need maintenance and repairs to any of our vehicles. Ted is honest and always professional! He gives me updates in a timely manner. Ted is a excellent representative of your Service Area. More

Fast and extremely friendly, great communication. Exceptional communication with the service department. They found the root cause of the issues I was having and let me know what needed to be done and Exceptional communication with the service department. They found the root cause of the issues I was having and let me know what needed to be done and approximately how long it would take. They delivered on everything More

Exceptional service The Faulkner team was friendly, informative and helpful throughout the entire process from calling to schedule a last-minute appointment to making sur The Faulkner team was friendly, informative and helpful throughout the entire process from calling to schedule a last-minute appointment to making sure my car was washed and ready to go after service was complete. I used to visit a different local GMC dealer (Union Park), and was incredibly disappointed with what they consider to be “service.” I am so happy a colleague recommended Faulkner. My experience could not have been better. More

No customer service and fraud stole my identity Thieves, no customer service, ran my credit after agreed on a trade in and then when I went to pick up the vehicle and turn the trad in key to them th Thieves, no customer service, ran my credit after agreed on a trade in and then when I went to pick up the vehicle and turn the trad in key to them they said that I have to take care of my old vehicle and they have nothing to do with it, also they ran my credit 3 times. I got cursed at pushed out the dealership literally 3 people ganged up against me. I filed a police report and I’m filling a civil suit against them. They are xxxxx thieves and far away from being professional or trustworthy. I advice everyone want to go to this dealership to turn back. I live local and I have connection in the comity of west Chester chamber of commerce and I’m determined to expose these xxxxx not professional thieves to everyone More

2016 GMC Terrain The purchase of my 2016 GMC Terrain was wonderful thanks to Tom and Tony! Both were a pleasure to work with and I would recommend them to all my fa The purchase of my 2016 GMC Terrain was wonderful thanks to Tom and Tony! Both were a pleasure to work with and I would recommend them to all my family and friends! More

Thank you Service was great, Jim and team were professional, courteous and transparent. This is not going to be my last trip to Faulkner GMC of West Chester. Service was great, Jim and team were professional, courteous and transparent. This is not going to be my last trip to Faulkner GMC of West Chester. More