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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,661 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,661 reviews
February 15, 2019
5 Star Service At Faulkner Buick, Convenient & Friendly With a quick phone call Faulkner Buick Service Department easily scheduled the routine oil change and tire rotation for my 2018 Encore on the day and With a quick phone call Faulkner Buick Service Department easily scheduled the routine oil change and tire rotation for my 2018 Encore on the day and time most convenient to my own schedule. I drove right up, through the automatic garage doors opening into the sparkling clean Service lane. In just a few steps I was greeted and, giving only my name, in seconds I was checked in for the work to begin. By the time I'd finished the gourmet fresh coffee and delicious buttered popcorn offered in the spacious comfortable waiting area, and had taken a quick look at the array of new Buicks outside in the lot of this beautiful expansive dealership, my car was serviced and ready to go, my few questions were graciously answered, a thumbs up assessment was volunteered of my vehicle's condition and wear after one year and 15,000 miles, and with Service record in hand I was on my way home from the second of two free service appointments included in the purchase of the delightful Encore. So pleasant, so friendly and efficient, no hassles, no long waits. I couldn't help but marvel within that the excellent experience at Faulkner is the same as I recall from purchasing a new Faulkner Pontiac so many years ago, a consistency to be commended with employees to be proud of! More
by BernieB
Verified Customer
February 15, 2019
Quick and reliable! They do the best work and are very reliable. Friendly staff, also! I got new tires but on and my car feels brand new. Very satisfied. They do the best work and are very reliable. Friendly staff, also! I got new tires but on and my car feels brand new. Very satisfied. More
by yehcyllib041017
Employees Worked With
February 14, 2019
Service Good job accommodating me. Efficient cost effective . Only issue is my engine light went 3 days later . Hope it is coincidence and not something that Good job accommodating me. Efficient cost effective . Only issue is my engine light went 3 days later . Hope it is coincidence and not something that was done with service . More
by ASFMD
Employees Worked With
February 14, 2019
Great service! I went in for and oil change and tire rotation and was in and out in less than an hour. Jack is wonderful and always very helpful. I went in for and oil change and tire rotation and was in and out in less than an hour. Jack is wonderful and always very helpful. More
by AmyB426
Employees Worked With
Jack Platt
February 14, 2019
Great Experience! Everyone in Faulkner Buick is so nice and accommodating as soon as you walk in the door! This is the 3rd car we’ve leased with Tom and Karl, Always a Everyone in Faulkner Buick is so nice and accommodating as soon as you walk in the door! This is the 3rd car we’ve leased with Tom and Karl, Always a pleasure to do business with! More
by sdboca
February 14, 2019
Inspection Everyone is very helpful and courteous. I drive an extra 10 miles compared to where I could take my car for service but I prefer Kaulkner. Everyone is very helpful and courteous. I drive an extra 10 miles compared to where I could take my car for service but I prefer Kaulkner. More
by Bigpats
Employees Worked With
Paul Johenning, Jack Platt, Ted Donnon
February 14, 2019
Really comfortable experience. Very customer friendly! This dealership takes the time to understand your needs and create a win-win solution. Their service department is very good Very customer friendly! This dealership takes the time to understand your needs and create a win-win solution. Their service department is very good at what they do. It’s a pleasure going to the dealer. More
by TR2912
February 14, 2019
Oil change Lost 2 points for not calling me back on the day I called. Got one back for the great employee that helped get the ice off of my car. Lost 2 points for not calling me back on the day I called. Got one back for the great employee that helped get the ice off of my car. More
by GBARNABLE
Employees Worked With
Jack Platt
February 13, 2019
Great Experience I stop by without an appointment and the service dept. set me up with a ride home and had be back in my GMC later the same day. I stop by without an appointment and the service dept. set me up with a ride home and had be back in my GMC later the same day. More
by EJ
Employees Worked With
February 12, 2019
Overall Faulkner, GMC did a nice job fixing my truck. Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices Faulkner, GMC was very professional they did call me to inform me what needed to be done to the truck before working on it. I just wish their prices were a little bit better; they charge quite a bit for the parts. The mark up seems a little high to me. They did get the job done in a timely fashion and I feel their work is good. Overall I was happy with their service and would recommend them. More
by Brilliance4321
Employees Worked With
