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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,660 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,660 reviews

September 26, 2024

A pleasure to do Business with Hassle-free experience. Put my fifth vehicle there. Animal. Buy more there! More

by BUTCH.MAZUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett
Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

September 25, 2024

Excellent Service. Explained and solved issue. Will come back. Thank you for insight and service. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent.
Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mary! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 25, 2024

They took good care of me. Service was friendly and done on time. Nice place. More

by Kk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Kk! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 24, 2024

Sale rep and Sales manager were easy to work with, fast and willing to negotiate trade value. The entire sales team were very friendly and professional More

by KenVassallo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank YOU for choosing our team to help you with your car buying. We are so glad that you enjoyed working with our team and the whole experience. Congratulations and welcome to the Family!

September 24, 2024

Every time I go in for service I have to fight for what they are charging or doing to my vehicle. Warranty work, oil changes, and most recently my wife’s tires. They say they price match and then they wil More

by SMA6541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

SMA, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (610) 436-5600 and speak to one of our managers so they can assist you. We appreciate your feedback.

September 24, 2024

The Team at Faulkner GMC is amazing. Their customer service is great and they understand the importance of getting the service completed quickly when customers are waiting. The waiting r More

by Shawn M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 23, 2024

Pleasant and timely service good communication -friendly staff-seemed to do a good assessment. Clean More

by ktl623@verozon.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

September 22, 2024

Leslie is great, friendly, sets realistic expectations, provides information clearly, seeks approval professionally, smiles, stays clam More

by JBCURRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Jbcurran! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

September 21, 2024

My sales person was very nice and helpful. John took for a tour to see the trucks my company builds for your dealership. Great guy loved the personal interaction, and care. More

by derr.kurt
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, derr.kurt! We're always here to help if anything else comes up!

September 21, 2024

Starting from the beginning and being greeted by Leslie who always does a great job, to the technician who’s final job is to put the inspection stickers on straight….overall good job ! More

by NAPALOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Napalot! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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