Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Family Toyota of Burleson
Burleson, TX
6,272 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
6,272 Reviews of Family Toyota of Burleson
November 07, 2024
The best salesman is Jesus Medina. He gave me over 6 hours of his time to get me insurance, approved on a car as a first time buyer and made this experience hassle-free. Call or text He gave me over 6 hours of his time to get me insurance, approved on a car as a first time buyer and made this experience hassle-free. Call or text him at (469)444-0987! More
by Fedson Aristil
Employees Worked With
Brandon Bender, Greg Striejewske, Jesus Medina
November 06, 2024
Technicians are very detail oriented and identify future repairs. Service advisor was very helpful and kept me informed of the repair. Repeat customer and very satisfied! repairs. Service advisor was very helpful and kept me informed of the repair. Repeat customer and very satisfied! More
by kathomas89
Employees Worked With
Alex
November 05, 2024
Jason at Toyota Family Burleson gave me the best car buying experience I have ever had. Straight shooter and no games. Just made it work! buying experience I have ever had. Straight shooter and no games. Just made it work! More
by Reid_Jackson
Employees Worked With
Bryan Woodard, Blake Byrd, Jason Jutz, Seth Boutin
November 05, 2024
Jason was incredible! He took our needs and was intentional on finding the right vehicle for us and our family. 10/10 experience! He took our needs and was intentional on finding the right vehicle for us and our family. 10/10 experience! More
by jodi_jackson
Employees Worked With
Bryan Woodard, Blake Byrd, Jason Jutz, Seth Boutin
November 03, 2024
I had a very poor experience at Family Toyota. My wife and I negotiated a price on a brand new car at the beginning of October and were told it would arrive in 2-3 weeks. Despite texting the sales My wife and I negotiated a price on a brand new car at the beginning of October and were told it would arrive in 2-3 weeks. Despite texting the salesman multiple times for updates, he was unresponsive until suddenly telling us the car was ready on October 29th. When we arrived, the car had a different VIN number than what we had purchased, had water spots and dirt in the wheel wells, and had 138 miles on it. When I confronted the salesman, he lied and told us it was the same car. He claimed he had done us a favor by having it brought in from another dealership because our original car was lost. This was a blatant lie - when I pressed the manager for an explanation, he admitted the car was still on the ship and hadn't been unloaded. We felt deceived and decided not to purchase the car. We ended up buying the same car from Schottenkirk Toyota in Granbury, who gave us the same deal and a much better buying experience. The only positive part of the experience was dealing with Brandon in finance, who was very nice and professional. The general manager emailed an apology, but given the lies we were told by two different employees, I have little confidence in the integrity of this dealership. Pros: Brandon in finance was greatCons: Dishonest sales staff, poor communication, deceptive practices More
by Billtheppo
Employees Worked With
Dustin Herndon, Jason Jutz, Seth Boutin
