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Family Kia - Service Center

St. Augustine, FL

4.5
81 Reviews

81 Reviews of Family Kia - Service Center

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December 20, 2024

Service department is always polite and professional. Keep me informed on what is going on with my car. More

by noneck02031954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Jan 07, 2025 -

Family Kia responded

Thank you so much for your review, we greatly appreciate it!

December 17, 2024

Maintenance work performed timely and complete. staff friendly and courteous. I would recommend to Kia owners. More

by ohgullie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Thank you so much for your review! We are looking forward to seeing in the future!

December 17, 2024

Casey was the best. Stuck with chasing the down the fix. Kept me informed every step of the process! More

by gribjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Thank you so much for the review and glad we fixed it for you, and we appreciate your patience!

December 17, 2024

I have always been treated with the highest regards on my visit to the dealership. Personnel ae always friendly, courteous, and professional. Service on my vehicle is always completed within the time frame t More

by spencerbarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Spencer, thank you so much for your review and glad that everything went smooth for you! We are looking forward to seeing you in the near future!

December 17, 2024

I have been there a few times . Just not satisfied with the way I am treated . More

by lshirey71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Ingenito
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Thank you so much for your feedback and really sorry to hear about your experience! Can you please contact me at your earliest convenience? 90048080542 ext 2114

December 17, 2024

Fast in and out. Very courteous and professional staff. Great experience on this service visit. More

by VIDEOMAN1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Thank you so much for your review and glad we could assist you!

December 16, 2024

Mike was great! Replaced our engine and found out it was under warranty. Thank you for your help! More

by carlafrankart
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

So glad we could help you out and get a new engine for you! Thank you so much for your review!

December 16, 2024

I would say that I am happy with Family Kia. This is the third car I have purchased there. Always friendly and always good service. More

by beubetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

WOW !! Thank you so much for your THIRD PURCHASE!! We appreciate your business, and greatly appreciate you review!!

December 16, 2024

Scott Ingenito is the best service manager you could possibly have his crew has always done exceptional work on my vehicle especially some warranty work that was really important I want to thank family More

by im1ru2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Thank you so much for taking the time and write the review. Scott is definitely one of the best in the industry!

December 16, 2024

Excellent customer service! Casey was professional and courteous. The dealership is conveniently located with a nice service waiting area. I’d recommend them for all your Kia se More

by JOHNR621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

John, thank you so much for your review and we appreciate your business!

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