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Family Kia - Service Center

St. Augustine, FL

4.4
57 Reviews

57 Reviews of Family Kia - Service Center

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December 30, 2024

He was very personable and kept me informed about my car. He was easy to work with in my car tune up. More

by martivenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Thank you so much for your review and glad that Derek was able to assist you!

December 25, 2024

Straight and to the point, showed up early and they accepted me very fast with my new car More

by Tyler baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney McKinley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco Bellomusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Montero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Tyler, glad we could accommodate you in a timely manner. Thank you so much for your review!

December 25, 2024

Great quick friendly service clean and affordable and honest about what was needed and what wasnt More

by travis.gluckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Travis, thank you so much for taking the time and write the review, we really appreciate it!

December 24, 2024

delivered what was promised. Michael was very professional and kept me updated about the service. At the end, Michael went over the bill and explained everything. Washing my veh More

by LEAVER925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 07, 2025 -

Family Kia responded

Thank you so much for your review and glad you had a great experience!

December 23, 2024

It has taken about 4 visits for me to reach equilibrium with this place. Lou was the magic this time for me More

by kayla231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou
Jan 07, 2025 -

Family Kia responded

Kayla, glad we came through for you! Lou is one of our finest!

December 22, 2024

My used Sportage was fine initially. ... then SIX dashboard indicator lights (ABS, Check Engine, Thermostat, etc...) showed up within weeks of being sold the vehicle. Salesman said to tu More

by frisbeeonthebeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Ingenito
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Really sorry to hear about all your troubles. Can you please contact me at your earliest convenience? 9048080542 ext 2114

December 20, 2024

Service department is always polite and professional. Keep me informed on what is going on with my car. More

by noneck02031954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Jan 07, 2025 -

Family Kia responded

Thank you so much for your review, we greatly appreciate it!

December 17, 2024

Maintenance work performed timely and complete. staff friendly and courteous. I would recommend to Kia owners. More

by ohgullie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Thank you so much for your review! We are looking forward to seeing in the future!

December 17, 2024

Casey was the best. Stuck with chasing the down the fix. Kept me informed every step of the process! More

by gribjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Thank you so much for the review and glad we fixed it for you, and we appreciate your patience!

December 17, 2024

I have always been treated with the highest regards on my visit to the dealership. Personnel ae always friendly, courteous, and professional. Service on my vehicle is always completed within the time frame t More

by spencerbarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Family Kia responded

Spencer, thank you so much for your review and glad that everything went smooth for you! We are looking forward to seeing you in the near future!

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