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Family Kia - Service Center

St. Augustine, FL

4.6
96 Reviews

96 Reviews of Family Kia - Service Center

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March 21, 2025

Outstanding and exceptional, great service, very personable, helpful, timely, respectful, informative, and fairly quick, responsive, friendly people More

by nhallberg718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

Got it done quickly and no stress. Yay freaking yay four more words to go. More

by ashland.laurion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

Derek was very polite and kept me informed about everything they were doing. He even gave me an update on future work to be done to keep my car in top shape. More

by PATTI124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

New trailer is unsatisfactory: no convenient restrooms, cheap chairs, and not finished. Service took too long. More

by bcnapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Good service and the car is great, and was able to work with me on price and payments. More

by bwr2616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Fielden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Family Kia is the best dealership I’ve dealt with over the years. I would recommend them not only family & friends but also strangers. More

by JAN2BUSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
March 01, 2025

Everything was handled in a very professional way. I was briefed on all that was going to happen. Was very happy with all that happened More

by hidalgoeduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Derek is a great communicator and listens well. Addresses any and all issues or concerns I have. He is a real pro and an asset to Family Kia. More

by JERRYCHABON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Casey made sure the mechanics took care of the noise my car was making. At first I took it to another Kia dealer and they did nothing for me. Casey ordered the parts my car needed which was still under war More

by GIUMARELLO_CARMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2025

Derek was very professional and my service was completed on point and within a good time frame. More

by Melliot526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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