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Family Kia - Service Center

St. Augustine, FL

4.4
56 Reviews

56 Reviews of Family Kia - Service Center

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January 15, 2025

They make appointments and don't keep them, You have to wait ridiculous amount of time even for an oil change. Appointment 8am oil change not done until 10am. They also try to sell you various repairs, n More

by joepel
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Super nice people! Easy to work with and help answer any questions you may have. More

by Tward692010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

EACH TIME I GET MY VEHICLE SERVICED ALWAYS TREATED RIGHT AT FAMILY KIA SERVICE DEPARTMENT. More

by ONEIWALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

He was nice and got my car finished in a timely manner and made sure I got to my car when it was ready More

by LEXUS0143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

He was prompt and attentive when he was available. There were other customers around at the time. More

by sherelljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

professional and very caring. Mike deserves a raise. wait time was not really bad, and car was super clean More

by danutaszabunia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Mobley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Everyone is always incredibly helpful! My service always gets done in a timely manner and the waiting area is always clean! More

by schonaingenito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Family Kia responded

Thank you so much for your review and, we appreciate your business!

January 10, 2025

The dealership is not willing to fix my doorhandle which was broken while under their care during previous appointment even though I was told they would. More

by TLBCOLLINS68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Family Kia responded

Hello, from my understanding we fixed the door handle...is there another issue with the door handle?

January 09, 2025

Went in for 1st oil change. 9AM, first appointment, it took 2 hours Seevice advisor was great More

by simba4816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service
January 09, 2025

Friendly service,,told me what had to be done and how long it would take.car was ready on time. More

by JOHNEDWARDARTHUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Family Kia responded

Glad we could help you out and thank you so much for your review!

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