Family Kia - Service Center

Service has always been great quick and efficient with scheduling and repairs on my vehicle. scheduling and repairs on my vehicle. More

Very happy with Kia of St Augustine. . the customer service is always excellent,everyone is so helpful! their mission is customer service and always aiming to make sure the customer is h . the customer service is always excellent,everyone is so helpful! their mission is customer service and always aiming to make sure the customer is happy.. Scott the manager of the Service dept does an excellent job making sure his staff is always pleasing the customer and making sure everyone on his team is well trained. Thanks all for always making my experience with Kia if SA a pleasurable one! I highly recommend this dealership and Service dept. More

Service staff was great. My car was finished on time. Service included an oil change and tire rotation. Another negative was the customer waiting area. The room was smal My car was finished on time. Service included an oil change and tire rotation. Another negative was the customer waiting area. The room was small, with only seating for 5-6. Four of the chairs were in poor condition. The black plastic was torn in several places, exposing large areas foam padding. The room was full and during my wait, at least 3 customers came in and left after seeing no available seating. Compared to other customer waiting areas, this was by far the worst I have ever been too. It's a bad first impression for a new customer. I will probably come back for my next service, but I won't wait at the dealership. More

Great service. Except only one floor area (drivers side)was vacuumed. Would have been nice to have my new car vacuumed fully as promised at drop off. Otherwise, 5 Except only one floor area (drivers side)was vacuumed. Would have been nice to have my new car vacuumed fully as promised at drop off. Otherwise, 5 stars. More

Always accommodating, professional and friendly . I don’t have fifteen words to put in my review so hopefully this will now go through I don’t have fifteen words to put in my review so hopefully this will now go through More

Zack was great to work with. Even thouh he was very new, he went out of his way to ensure that our questions were answered completely. Even thouh he was very new, he went out of his way to ensure that our questions were answered completely. More

My repair was accomplished by the service department including Lou, Mike, and many others. When the repair took longer, I was given a brand new car as a loaner...for several days...for free! Tremendous including Lou, Mike, and many others. When the repair took longer, I was given a brand new car as a loaner...for several days...for free! Tremendous service and honor at KIA St Augustine! Lou called me regularly with an update. When the repairs were done, I gave donuts to the sales people (I used their customer lounge for my office for a day!) and the service people (twice!) because there was nothing they couldn't help, offer or educate me about the repairs. Congrats KIA! More

Michael in the service department was very helpful and gave an accurate time estimate for the job. gave an accurate time estimate for the job. More

Prompt, reasonable and competitive pricing for work done by a dealership. Friendly atmosphere. Need to upgrade the customer waiting area, however. by a dealership. Friendly atmosphere. Need to upgrade the customer waiting area, however. More

Typical of all new car dealerships the Service Writer’s attempt to push more repairs than what the appointment is scheduled for, dealers in Maine do not seem to do this for a simple oil change. attempt to push more repairs than what the appointment is scheduled for, dealers in Maine do not seem to do this for a simple oil change. More