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Family Kia - Service Center

St. Augustine, FL

4.7
118 Reviews

118 Reviews of Family Kia - Service Center

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June 07, 2025

Derek was very professional and helpful. A/C never worked better. Had problems diagnosing but got it figured out. More

by FAVORITEAGENTBILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

I purchased a very expensive warranty when buying my used Kia. I am currently having problems with my transmission and don’t feel supported by this dealership. I have been told that it’s between myself and t More

by truiz1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Ingenito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Service and service technician were great! Everything went smoothly. Work was done as quoted and very timely. More

by kathy.true
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Great experience your sales team was very good and helpful and so was your financial department More

by LOUISFRANZE1970
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Steer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Service was fast and Derek was very friendly and professional. All work was explained thoroughly More

by mikew271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Very Professional and through. Kept me informed throughout the process. Car was cleaner than it was. More

by gcoombs465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

I have been pleased with the service department. Casey normally handles my cars service and Lou did a follow up of a recall service and both deserve a 5 star rating More

by danomart4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Service was efficient and friendly and it was very nice to receive a military discount. More

by tracelpad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Derek was very nice, got me scheduled for appointment . Thank you Derek for getting my car serviced and clean More

by SJCAAH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Great dealership great service department excellent prices and excellent work! Scott ingenito is the best service manager More

by im1ru2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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