Family Kia - Service Center

Awesome service. We get our oil changed and tires rotated when it's due. We've never been disappointed We get our oil changed and tires rotated when it's due. We've never been disappointed More

The service department totally misdiagnosed an HEV, actuator and transmission issue estimating the repairs to be up to $5800, with a suggestion to replace the transmission. Turns out their diagnosis actuator and transmission issue estimating the repairs to be up to $5800, with a suggestion to replace the transmission. Turns out their diagnosis seemingly did not include checking the hydraulic fluid reservoir, which was empty. Very basic, first thing any real mechanic would check. Filled at home, and the car now runs perfectly. Now to find out why the reservoir was empty … it is either a leak, or it was evacuated and not refilled. It has not shown any leakage since I refilled it, and it is still full, so, I am putting this on the dealership. Marius, the GM and owner, the service director and “Spike” a service desk guy, are sorely lacking in the communications dept, having not returned calls or answered emails … ever after numerous attempts. Need more info and facts, contact me and you see it all. More

What a bad business practice coming from the service dept. Calling me after my oil change and telling me my free contract is expired and demanding payment over the phone after the job was done and I was dept. Calling me after my oil change and telling me my free contract is expired and demanding payment over the phone after the job was done and I was already home!!!! Why wasn't I told at time of service that it had expired??? That's on your business to inform me, that's not on the customer! Just ridiculous. More

I bought my car a few weeks back, however I'd come in for some service and received an excellent detail for the second time, I was even able to personally meet the owner himself who said to bring my car up a some service and received an excellent detail for the second time, I was even able to personally meet the owner himself who said to bring my car up anytime for a detail since I'm doing business with family Kia. I stopped in today but ended up having to run to a meeting, the men were hard at work and the owner was working as well what great integrity he has. My father was in the car business and he ALWAYS said detail is the heart of the house without them the business just doesn't run! Kudos kiddos , and God bless More

Not having good luck with Family Kia of Saint Augustine service department. Brought my 2021 kia Sportage nightfall edition for the second time to have the black metal window trim replaced due to the black service department. Brought my 2021 kia Sportage nightfall edition for the second time to have the black metal window trim replaced due to the black coating coming off. I waited about a month then I called and was told my parts have been there, no one called to inform me of this the parts person said he would inform the service department and have them call to set up an appointment. No one ever called once again. So I called to set it up myself, only to be told it would be at lease three weeks before I could get in. Well today 7/11/23 I had the repairs done only to find one rubber window seal torn and one trim piece dented, when I showed my adviser he commented they must have come that way and that he would reorder them. My question is why install damaged parts? So I guess I will wait once again to hopefully have my car properly repaired. Not happy having to return multilabel times to have this done! More

Service center is incompetent. Needed a/c diagnostic. Soonest appointment was 4 weeks later! Go in. Dealership had replaced the compressor 23,000 miles prior. Their diagnostic was Needed a/c diagnostic. Soonest appointment was 4 weeks later! Go in. Dealership had replaced the compressor 23,000 miles prior. Their diagnostic was "we need to throw some parts at it. There is a clog in the low pressure system. We do not know. Recommend we start throwing parts at it beginning with the low pressure line for $1,700." This is not diagnostic! They charged $200! I left. I looked at the Kia manual. There was specific information for testing everything, and if I had the computer they have, I would have known exactly what was wrong immediately. Instead, I spend a few hours and $80 on parts/freon and repaired it myself. It was NOT a clog. It was the electronic control valve. The shop's GDS would have identified this if they would have followed Kia's service manual. More

5 stars for the service center! After having issues with my car, I brought it to Kia's service center. They diagnosed the problem, informed me and kept me up to date on what the iss After having issues with my car, I brought it to Kia's service center. They diagnosed the problem, informed me and kept me up to date on what the issues were/fixing them. Very friendly staff! Will definitely go back for any car needs. More

Whent for a oil change and they changed the price after I made the appointment made the appointment More