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Family Kia - Service Center

St. Augustine, FL

4.5
81 Reviews

81 Reviews of Family Kia - Service Center

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March 03, 2025

Family Kia is the best dealership I’ve dealt with over the years. I would recommend them not only family & friends but also strangers. More

by JAN2BUSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
March 01, 2025

Everything was handled in a very professional way. I was briefed on all that was going to happen. Was very happy with all that happened More

by hidalgoeduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Derek is a great communicator and listens well. Addresses any and all issues or concerns I have. He is a real pro and an asset to Family Kia. More

by JERRYCHABON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Casey made sure the mechanics took care of the noise my car was making. At first I took it to another Kia dealer and they did nothing for me. Casey ordered the parts my car needed which was still under war More

by GIUMARELLO_CARMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2025

Derek was very professional and my service was completed on point and within a good time frame. More

by Melliot526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Got in quick. Everyone was very nice car looked great when we got it back. More

by jerryandlindaloulou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Always very helpful and gets the job done in a timely matter and discusses how my vehicle is More

by MIMIMCDANIEL1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Performed scheduled services quickly and did not try to upsell any additional services. Friendly staff. More

by bobandsue.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Very helpful and knowledgeable when I asked specific questions. I believe it was Luis and he was so helpful and patient. More

by tigermom617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Service is always good. The sales department not so much. If it were my business, that’s what I would improve. More

by strom236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Family Kia responded

Thank you so much for your business and your review. As a business owner I welcome all suggestions and reviews so we can improve and do better for our customers. May I contact you or if you would like to, my number is 9048080542 ext 2114. Thank you, Marius

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