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Family Kia - Service Center

St. Augustine, FL

3.7
23 Reviews

23 Reviews of Family Kia - Service Center

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December 22, 2024

My used Sportage was fine initially. ... then SIX dashboard indicator lights (ABS, Check Engine, Thermostat, etc...) showed up within weeks of being sold the vehicle. Salesman said to tu More

by frisbeeonthebeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Ingenito
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Service department is always polite and professional. Keep me informed on what is going on with my car. More

by noneck02031954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
December 17, 2024

I have always been treated with the highest regards on my visit to the dealership. Personnel ae always friendly, courteous, and professional. Service on my vehicle is always completed within the time frame t More

by spencerbarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

I have been there a few times . Just not satisfied with the way I am treated . More

by lshirey71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Ingenito
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Fast in and out. Very courteous and professional staff. Great experience on this service visit. More

by VIDEOMAN1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Casey was the best. Stuck with chasing the down the fix. Kept me informed every step of the process! More

by gribjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Maintenance work performed timely and complete. staff friendly and courteous. I would recommend to Kia owners. More

by ohgullie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Scott Ingenito is the best service manager you could possibly have his crew has always done exceptional work on my vehicle especially some warranty work that was really important I want to thank family More

by im1ru2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Mike was great! Replaced our engine and found out it was under warranty. Thank you for your help! More

by carlafrankart
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Excellent customer service! Casey was professional and courteous. The dealership is conveniently located with a nice service waiting area. I’d recommend them for all your Kia se More

by JOHNR621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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