Family Hyundai - Service Center

Rude approach!! I did make an appointment through BlueLink, for an oil change. It was the last one of the day. When I arrived a young service worker asked me what I w I did make an appointment through BlueLink, for an oil change. It was the last one of the day. When I arrived a young service worker asked me what I was there for? I responded, for an oil change. Oh no, he replied, we don’t take oil change appointment at this time. I said: I did it with BlueLink and they gave this appointment. Oh, okay he replied... on the internet it’s crazy!! The next one did the same with out asking how I made the appointment first , that will avoid being so rude.outfront. The dealer offered the costumer, as a compliment, vacuum and wash. They did not vacuum my car, they washed it but they did not dry it. I felt like... there you have it!! Now, get the he’ll out!! In the past, they will take there time and will tell you all the checkpoints that comes with that service like air tires, transmission fluid, filter check, etc. Like in any other place... Not this time. They call me, told me what do I need for the next appointment and go and pay the bill. Thank you very much!! Costumer Service people!! You’re the face of a company. You need to show and treat the costumer with respect and give the service with grace, no matter how the costumer made the appointment. He/she was there with an appointment, not a walk in. Complete the service explaining what was done, apologizing for being rude. It’s Friday, you and everybody else are tired and want to go home, that’s understandable. Don’t take it on the costumers. That’s how they make feel, rejected! Crazy internet!! More

Best experience, great Service from Colin Great experience friendly staff, they know what customer service is. Professional and would reccomend to anyone. Very happy with Family Hyndai and wi Great experience friendly staff, they know what customer service is. Professional and would reccomend to anyone. Very happy with Family Hyndai and will go back. More

Colin is the best. Always a pleasant experience with him. It's always a pleasure working with Colin in the Service Department. Although some reps have been rude; Colin always manages to smooth things over. He It's always a pleasure working with Colin in the Service Department. Although some reps have been rude; Colin always manages to smooth things over. He is the only reason I keep coming back for service. It's always good to see Jerry Lacy. He always offer good trade in deals. More

Colin was great,greeted me right away,with a smile,very pro, Colin ,was great ,greeted me right away,with a smile, Colin is very friendly and professional,I had a good experience I would definitely recommend fa Colin ,was great ,greeted me right away,with a smile, Colin is very friendly and professional,I had a good experience I would definitely recommend family hyandai More

Disappointed Colin Simmons in the service department was great.As for the service it was not the best.I came in because my car informed me it was time for my first Colin Simmons in the service department was great.As for the service it was not the best.I came in because my car informed me it was time for my first service appointment.I leave and my car is still telling me it is time for my service appointment the system was never reset and Colin and I discussed it and he went back to remind them to change it so I know it is not set for my next service appointment.They informed him the car was ready we go to the door and it wasn't there so Colin checked and apologized that it was in line for a car wash.We are told again it is ready we come out and it is not dried off.I am very disappointed I never had this trouble at Toyota.Feeling very disappointed. More

Road warrior I always bring my car to this dealership. They are so friendly and fair in suggesting service. I never feel like I’ve bedn taken advantage of because I always bring my car to this dealership. They are so friendly and fair in suggesting service. I never feel like I’ve bedn taken advantage of because I don’t know about car repairs. More

Oil change Had an oil change. Reasonable price. In and out quickly. Courteous and professional staff. Mike M. Was very friendly and helpful. The cashier was Had an oil change. Reasonable price. In and out quickly. Courteous and professional staff. Mike M. Was very friendly and helpful. The cashier was very nice also. I will definitely be doing business at this location in the future. More

Very satisfied with service This made up for my last service visit, my radio issue was corrected. An effort should always be made to correct reported problems. Saying that the pr This made up for my last service visit, my radio issue was corrected. An effort should always be made to correct reported problems. Saying that the problem could not be recreated, usually means the service technician didn't really loook. Much more effort this time. More

vehicle inspection my car was brought in for inspection, oil change, everything checked out fine, my car is now 12 years old and is still working fine . I have always ha my car was brought in for inspection, oil change, everything checked out fine, my car is now 12 years old and is still working fine . I have always had it serviced from Family Hyundai since it was purchased, in 2006, and I am very pleased with the service. The technicians who have serviced my car have always been very caring, and pleasant. Thank you for jobs well done. More

Expert service and on time. Always friendly, always feel like my vehicle is being well cared for. Always feel I'm getting expert advice I'm caring for my car. Always friendly, always feel like my vehicle is being well cared for. Always feel I'm getting expert advice I'm caring for my car. More