Family Ford of Enfield - Service Center

This dealership is a favorite. We have returned and purchased cars since their home was in Chicopee, MA. Their service department is impeccable. We have returned and purchased cars since their home was in Chicopee, MA. Their service department is impeccable. More

Not enough information given upon scheduling, the information that I was given was not totally accurate information that I was given was not totally accurate More

The dealership resolve my issue without trying to upselll more unnecessary work and fixed it in a relatively short amount of time more unnecessary work and fixed it in a relatively short amount of time More

Prompt service. Difficult getting through the phone system. Good availability for appointments & very nice facilities. Difficult getting through the phone system. Good availability for appointments & very nice facilities. More

Everything was in a d out as promised. Tech did leave hand prints on hood and door though. Tech did leave hand prints on hood and door though. More

They are always friendly, professional, and confidence inspiring. The service department never ceases to be a positive experience. inspiring. The service department never ceases to be a positive experience. More

I like Enfield Family Ford. It's easy-to-use, the attendants in each department ,that I've dealt with are all knowledgeable & very helpful every time I have been there. That is It's easy-to-use, the attendants in each department ,that I've dealt with are all knowledgeable & very helpful every time I have been there. That is why I do go to Family Ford.. More

Service team was professional and supportive. They promptly recieved me at drop-off, and helpfuly acquired the status of my vehicle when I called to check up on it. Overall, excellent customer ca They promptly recieved me at drop-off, and helpfuly acquired the status of my vehicle when I called to check up on it. Overall, excellent customer care, and level of professionalism was reassuring throughout. Ford family in Enfield all the way! Thank you! V/R Mr. Oliver More

Service center was so accommodating and helpful. Employees were nice and respectful! I couldn’t be happier with my service. My appointment was canceled online but they still took my car and fixed th Employees were nice and respectful! I couldn’t be happier with my service. My appointment was canceled online but they still took my car and fixed the issue. More

Agnes was great in all aspects of customer service; follow up, updates with explanations, and patience. I’m in the process of getting Family Ford on with my company as a preferred vender due to my exp follow up, updates with explanations, and patience. I’m in the process of getting Family Ford on with my company as a preferred vender due to my experience with her. More