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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,184 Reviews
Call Service Center (860) 745-1111

1,184 Reviews of Family Ford of Enfield - Service Center

Sort by
April 02, 2024

Professional, honest courteous Treated with respect and knowledgeable staff The service was performed as offered More

by MICHAELRICHI1987
Recommend Dealer
Yes
Employees Worked With
Forgot his name but far right at the service desk
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Apr 03, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 29, 2024

Been going there for years. Have bought 2 or 3 cars from there. So great More

by SUSIEWEBB86
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Mar 30, 2024 -

Family Ford of Enfield responded

Thank you, Susie, for the kind words! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

Helpful
March 26, 2024

All I did was have Mt oil change and tired rotated Great job as always with the service people. More

by debbie.richardson1
Recommend Dealer
Yes
Employees Worked With
Don't know his name
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Mar 28, 2024 -

Family Ford of Enfield responded

Thank you so much, Debbie, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 23, 2024

Excellent as always! I usually have Ken service me but he was out. Greg was just as good! No matter who I get it is always and exceptional level of service More

by Kiwi
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Mar 24, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

Helpful
March 23, 2024

Jay took time to get all the information needed to get the job done correctly. Very attentive! More

by BASEJGBALL
Recommend Dealer
Yes
Employees Worked With
Jay
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Mar 24, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Jay was able to help, and we hope to see you again!

Helpful
March 23, 2024

Was told my truck wasn’t serviced because tech couldn’t open hood. Acorn was actually stuck in there I’m not happy about this mid judgement More

by Tiffnunes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
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Mar 27, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
March 21, 2024

Very helpful and friendly Very helpful and friendly doing all you could to make the experience gratifying More

by DRobbins1
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Mar 22, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 16, 2024

A great dealership to bring your Ford for service The service staff is always friendly and explains things well More

by andrea
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Mar 17, 2024 -

Family Ford of Enfield responded

Thank you, Andrea! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

Helpful
March 16, 2024

Very easy. Price of repair was reasonable. Don't have time I would use them again. More

by Anyth!ng
Recommend Dealer
Yes
Employees Worked With
Idk but was very nice
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Mar 17, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
March 15, 2024

Awesome place to do business ! Staff is very kind and knowledgeable ! I love the car I bought and family fird is worth doing business with ! More

by Siegel,Keith-author
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Mar 16, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

Helpful
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